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6 dni temu
We are looking for a highly motivated individual to join our team as a Customer Service and Sales Support Specialist. In this role, you will be responsible for managing and supporting our customers and internal partners, processing orders and customer inquiries, and ensuring on-time deliveries.
Key Responsibilities- Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business. Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues.
- Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.
- Interacts with a broader network of Internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met.
- Receives and processes all types of customer orders including complex orders. Responsible for inquiry & order handling process from beginning to end.
- Processes customer complaints and returns according to the Complaint Management process and return policies. Can identify the need for extra information to enable a thorough complaint analysis.
- Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
- Follows desk procedures/policies in compliance with QS 9000, ISO, and/or other Quality System requirements.
- Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
- Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines.
- Understands cash collection process e.g., credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
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