Dutch Customer Service and Sales Support Expert

7 dni temu

Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat
Job Overview

We are looking for a highly motivated individual to join our team as a Customer Service and Sales Support Specialist. In this role, you will be responsible for managing and supporting our customers and internal partners, processing orders and customer inquiries, and ensuring on-time deliveries.

Key Responsibilities
  1. Acts as primary customer interface for important external customers, distributors, potential customers, and other roles internal to the business. Pro-actively interacts with customers for notification of late orders due to product availability, transportation issues.
  2. Interacts with customers as occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model.
  3. Interacts with a broader network of Internal Axalta Partners to ensure that the customers' requirements are understood, and commitments are met.
  4. Receives and processes all types of customer orders including complex orders. Responsible for inquiry & order handling process from beginning to end.
  5. Processes customer complaints and returns according to the Complaint Management process and return policies. Can identify the need for extra information to enable a thorough complaint analysis.
  6. Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
  7. Follows desk procedures/policies in compliance with QS 9000, ISO, and/or other Quality System requirements.
  8. Can provide backup coverage for (Junior) CSRs or Senior CSRs for standard transactions.
  9. Performs standard Customer Master Data Maintenance activities following defined procedures and guidelines.
  10. Understands cash collection process e.g., credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.

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