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Multichannel Customer Care Agent

1 tydzień temu

Katowice, Silesia, Polska Job Squad Pełny etat

We are seeking a highly skilled and motivated Multichannel Customer Care Agent to join our team at Job Squad. In this role, you will be responsible for handling customer inquiries via email and chat.

About the Role:

This is a fantastic opportunity to work with a dynamic team and contribute to the success of our company. You will be working closely with customers to resolve their issues and provide excellent service.

  • Handling customer inquiries via email and chat
  • Identifying the issues of clients and resolving them in a timely and professional manner
  • Providing solutions and alternatives to customers
  • Using guides and protocols provided during the training to ensure customer satisfaction

We offer a supportive work environment, opportunities for growth and development, and a competitive compensation package.

Key Responsibilities:
  • Communicate with customers in a friendly and professional manner.
  • Identify the issues of clients and handle complaints in a timely and effective manner.
  • Provide solutions and alternatives to customers.
  • Use guides and protocols provided during the training to ensure customer satisfaction.
Requirements:
  • You must be fluent in German (C1 or strong B2) and understand English.
  • Experience in customer care is an advantage.
  • You must have a basic understanding and level of computer handling skills.
  • Excellent problem-solving skills with the capability of research and identification of the right information.
  • You must have strong written communication skills and be service-oriented, professional, and thorough.