Helpdesk Support Specialist
4 tygodni temu
Job Summary
Andersen is seeking an experienced Helpdesk Engineer to join its team in providing technical support to end-users. The ideal candidate will have a strong background in computer hardware and operating systems, as well as excellent customer service and interpersonal skills.
Key Responsibilities
- Providing first-level technical support to end-users.
- Diagnosing and troubleshooting hardware and software issues.
- Assisting with software installations and configurations.
- Maintaining detailed records of support requests and interactions.
Requirements
- Experience in relevant fields for 3+ years.
- Strong knowledge of computer hardware and operating systems.
- Excellent customer service and interpersonal skills.
- Proficiency in using remote support tools.
- Familiarity with ITIL principles and best practices.
- Level of English – from Intermediate and above.
Why Join Andersen?
- Opportunity to work with a leading IT company in the FinTech industry.
- Chance to develop expertise in an interesting business domain.
- Flexible work arrangements, including remote work options.
- Professional, financial, and career growth opportunities.
- Access to corporate training and development programs.
- Competitive compensation and benefits package.
About Andersen
Andersen is a leading IT company that specializes in providing technical support and services to businesses in the FinTech industry. We are committed to delivering high-quality solutions and exceptional customer service.
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