Technical Support Professional

5 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
About the Role
We are looking for a talented Technical Support Professional to help us deliver exceptional service to our clients. As a member of our support team, you will work closely with customers and internal teams to identify and resolve technical issues.

Key Responsibilities:
  • Provide technical assistance to customers and internal users.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Develop and implement process improvements to enhance support capabilities.
  • Maintain accurate records of customer interactions and issue resolutions.

Requirements:
  • 1+ year of experience in technical support.
  • English language proficiency (B2 or higher).
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute).
  • Understanding of hardware and software diagnostics.
  • Solid experience with Cloud technologies (OpenStack).
  • Hands-on experience with Linux and API.
  • Familiarity with monitoring tools (Grafana).
  • Strong problem-solving skills and good customer advocacy.


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