EMEA Payroll Team Lead: Operations Excellence
4 dni temu
About the Role:
We are seeking an experienced Payroll Team Lead to oversee payroll processing for several countries in EMEA, collaborating with the payroll vendor and directing the work of team members supporting these countries.
Main Responsibilities and Tasks:
- Ensure timely and accurate data submission to the payroll vendor, following the agreed process and timeline
- Plan and assign activities according to payroll calendars, ensuring proper resource utilization
- Monitor case volumes and other case-related metrics and SLAs for the Iron Mountain team and the vendor
- Drive high customer satisfaction through service delivery excellence
- Review existing processes and procedures, identify gaps and improvements, and make recommendations for changes
- Ensure payroll controls are in place, up-to-date, and followed by the team
- Document and review processes regularly
- Supervise activities related to UK payroll processing
- Manage day-to-day activities for a subset of the team, including monitoring workflows, team assignments, and processing deadlines
- Organize work to ensure a proper backup structure and plans are in place
- Monitor performance against goals and provide timely feedback to team members
- Lead with empathy and by example, ensuring high employee engagement and morale
- Serve as the first point of escalation for payroll-related issues in supported countries
- Manage employee, business, and vendor escalations for supported markets
- Support the EMEA Payroll Manager in vendor management activities
Requirements:
- 3-5 years of experience in Payroll, Finance, or HR Operations with cross-country exposure
- Good understanding of UK payroll
- Experience in leading teams and/or projects
- Demonstrated knowledge and experience in Payroll operations (in-house or vendor-side)
- Strong background in working with HRIS, preferably Workday, and case management tools, ideally ServiceNow
- Able to work collaboratively and build strong partnerships with key stakeholder groups
- Ability to work effectively in high-pressure situations that require sound decision-making
- Strong analysis, problem-solving, proactive root cause analysis, customer interfacing, conflict resolution skills, and a Continuous Improvement mindset
Discover What Awaits You:
- Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
- Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
- Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
- Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
- Competitive Total Rewards: Supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
- Embrace Flexibility: Experience the freedom of remote work, enabling a harmonious work-life balance.
- Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
- Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
- Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
LI- Remote
Category: Human Resources-
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