Customer Service Specialist with Language Skills

4 dni temu


Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat
Job Description

Your responsibilities include speaking with consumers who use Newell Brands' products. You will answer inquiries regarding pre-sales and after-sales service, utilizing your foreign language skills.

Our diverse portfolio of products includes stationery, small household appliances, and other items from brands like Parker, Waterman, Contigo, NUK, and Crockpot.

Key Responsibilities:
  • Respond to consumer queries through various channels in a professional and solution-oriented manner.
  • Create and maintain consumer information and case management for accurate business communication.
  • Use product knowledge to ensure accurate information is communicated to consumers.
  • Seek solutions for unusual queries or requests.
  • Document relevant information in designated systems.
Requirements:
  • Fluent French (C1/B2) and English (C1/B2) spoken and written skills.
  • Good command of MS Word and Outlook.
  • Outgoing with excellent communication skills (verbal and written).
  • Empathy and openness for working with consumers.
  • Readiness to learn new tools and technologies.
  • Organizational skills with ability to prioritize.
  • Detail-oriented.
  • Positive attitude and great interpersonal skills, including rapport-building and listening.
What We Offer
  • Full-time employment contract.
  • Customer Service and Product trainings as part of your induction.
  • Private healthcare.
  • Pension plan (PPE) with company contribution of 3.5%.
  • Life insurance.
  • Hybrid working system with flexible hours.
  • LinkedIn online learning with access to 17,000 courses.
  • Cultural diversity with over 30 nationalities in our Poznan office.
  • Discounts for some of our products and brands.
  • Modern office space with well-equipped kitchen.
  • Partly financed Multisport Card or cinema tickets.
  • Corporate Citizenship Philosophies with environmentally sustainable and socially sensitive business practices.
  • Aplikuj – paid time-off for charity activities.


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