Customer Service Representative

2 dni temu


Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

Job Overview:

Newell Poland Services Sp. z o.o. is seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:

  • Provide exceptional customer support via email, chat, phone, and social media channels.
  • Respond to consumer inquiries in a professional and solution-oriented manner.
  • Utilize product knowledge to ensure accurate information is communicated to consumers.
  • Document all interactions and updates in designated systems.

Requirements:

  • Fluent German (C1/B2) and English (C1/B2) language skills (spoken & written).
  • Good command of MS Word and Outlook.
  • Outgoing personality with excellent communication skills (verbal & written).
  • Empathy and openness for working with diverse consumer groups.

Advantages:

  • Opportunity to learn new tools and technologies (Salesforce, SAP, Bazaarvoice, Sprinklr etc.).
  • Organizational skills with ability to prioritize tasks effectively.
  • Detail oriented and proactive approach.
  • Positive attitude and great interpersonal skills.

What We Offer:

  • Full-time employment contract.
  • Customer service and product training as part of the induction process.
  • Language classes (Polish/German/English).
  • Unlimited access to LinkedIn Learning courses.
  • Private healthcare and pension plan with company contribution.
  • Fully sponsored life insurance.
  • Hybrid working system with flexible hours.
  • Discounts on select products from Newell Brands' portfolio.
  • Partly financed Multisport Card or cinema tickets.

About Us:

Newell Poland Services Sp. z o.o. is a leading global manufacturer of consumer goods, with a strong presence in the EMEA region. Our portfolio includes iconic brands like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle.



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