Customer Service Ambassador
5 dni temu
**About Us**
Newell Poland Services Sp. z o.o. is a leading organization that specializes in delivering exceptional customer experiences through innovative solutions and passionate teams.
We are dedicated to creating a positive impact on our customers' lives by providing top-notch service and support.
Our team of experts works tirelessly to ensure that every interaction with our company exceeds expectations, building trust and loyalty with our valued customers.
**Job Description**
As a Consumer Services Representative at Newell Poland Services Sp. z o.o., you will play a vital role in shaping the customer experience for some of the world's most recognizable brands.
You will be responsible for responding to consumer inquiries and resolving issues in a timely and professional manner, ensuring that every interaction is personalized and effective.
With your excellent communication skills, both written and verbal, you will create and maintain accurate records of consumer interactions, leveraging your knowledge of products to provide informed solutions.
Whether it's through email, phone, or social media, you will be the voice of our company, ensuring that every customer feels heard and valued.
**Key Responsibilities:**
- Respond to consumer inquiries and resolve issues in a timely and professional manner
- Create and maintain accurate records of consumer interactions
- Leverage knowledge of products to provide informed solutions
- Communicate effectively with consumers via multiple channels
**Required Skills and Qualifications:**
- Fluent English (C1/B2) and Fluent French (C1/B2)
- Excellent communication skills, both written and verbal
- Good command of MS Word and Outlook
- Outgoing personality with strong interpersonal skills
- Empathy and ability to work with diverse customers
**Benefits:**
- Full-time employment contract
- Customer Service and Product trainings as an integral part of your induction
- Private healthcare
- Pension plan (PPE) with company contribution of 3.5%
- Life insurance
- Hybrid working system; working hours – Monday to Friday
- LinkedIn online learning with 17,000 courses to choose from
- Pольский/ Niemiecki/ English language classes
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office)
- Discount for some of our products of brands Parker, DYMO, Sharpie, Yankee Candle and others
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen
- Partly financed Multisport Card or cinema tickets
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
- Aplikuj – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program
- Garaged parking for bicycles in the same building
- Expectant Parents Gift
- Additional projects for those hungry for knowledge and development
**What We Offer:**
At Newell Poland Services Sp. z o.o., we believe in investing in our employees and providing opportunities for growth and development.
We offer a comprehensive benefits package, including full-time employment contract, customer service and product trainings, private healthcare, pension plan, life insurance, and more.
Join our dynamic team and become a part of a global organization that values diversity, inclusion, and community engagement.
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