Network Engineer Position

4 tygodni temu

Kraków, Lesser Poland Cisco Pełny etat

Job Overview

Cisco is seeking a skilled Network Support Engineer to join our team in Krakow, Poland. As a key member of our Customer Experience organization, you will provide second and third-level technical support to our customers worldwide.

Key Responsibilities

  • Be a trusted technical authority and guide customers in solving complex problems with their systems, solutions, or networks.
  • Deliver exceptional customer experiences in challenging situations, collaborating with customers via email, phone, or Webex.
  • Stay up-to-date with the latest software-defined, self-orchestrating, and self-optimizing network and solution technologies.
  • Be encouraged to be creative and innovate in your work, with the freedom to change how you and the team work.
  • AUTHOR CASE STUDIES AND TROUBLESHOOTING GUIDES, TRAIN JUNIOR ENGINEERS, AND HELP THEM REACH THEIR FULL POTENTIAL.
  • Work with customers from diverse cultural, gender, linguistic, and technical backgrounds across the globe.

Requirements

  • Problem-solving skills and proven troubleshooting abilities.
  • Experience with Call Control: Cisco Unified Communications Manager.
  • Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
  • Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
  • Experience with Cisco routers, switches, and voice gateways.
  • Knowledge of security practices related to voice and video communications.
  • Analog/digital interfaces.
  • Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.
  • Log analysis (SIP/PRT/Wireshark/Http log/Fiddler).
  • CCNP Collaboration is highly desired.
  • Excellent communication skills.
  • Education: Bachelor or Master's in Engineering/Computer Science or equivalent experience.
  • Experience in technical support (TAC) or similar job role.

About Cisco

Cisco is a leading technology company that helps organizations transform their businesses through the power of technology.

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