IT Support Specialist

4 tygodni temu


Warszawa, Mazovia, Polska PandaDoc Pełny etat

We are seeking a skilled IT Support Specialist to join our international IT team at PandaDoc. This role will focus on providing on-site support at our Warsaw office in Poland and assisting the rest of the team in supporting our remote user base throughout Poland, Europe, and the United States.

Key Responsibilities:

  • Provide first-line support for hardware and software issues, responding quickly and efficiently to questions from PandaDoc employees
  • Investigate common user problems and create solutions to prevent future issues from arising
  • Create training materials for our employees and document common troubleshooting steps in the IT knowledge base
  • Respond to assigned tickets, and escalate issues to other team members when required
  • Collaborate with other members of IT on PandaDoc's technology projects and initiatives

About You:

  • Previous experience providing local and remote technical support
  • Strong troubleshooting skills in macOS and Windows
  • Ability to diagnose and fix office equipment (printers, monitors, and conference room hardware)
  • Ability to analyze and remedy hardware problems on Macs and PCs
  • Excellent verbal and written communication skills
  • English proficiency (English B1)

Preferred Qualifications:

  • Google Workspace or Office 365 administration experience
  • Previous work experience with Slack, Zoom, and Okta
  • Knowledge of device management with Jamf Pro, Kandji, or Intune (any other MDM tools would also be beneficial)
  • Prior experience supporting a large number of users (250+)
  • Experience supporting globally distributed teams is a big plus
  • Advanced English proficiency (English B2+)

What We Offer:

  • An honest, open culture that emphasizes feedback and promotes professional and personal development
  • 6 self-care days
  • A competitive salary
  • And much more

About PandaDoc:

PandaDoc empowers more than 60,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.


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