Customer Service Representative
16 godzin temu
This is a junior position within a global client support team that offers a lot of exposure, potential growth, and opportunities to learn from senior NielsenIQ leaders.
Responsibilities- Provide customers with outstanding service and support for day-to-day questions.
- Play a connector and enabler role to ensure resolution of received queries.
- Create and deliver high-quality KPI reports and materials based on NielsenIQ data to support the Global Client Services team in their conversations with global clients.
- Cooperate and communicate with various local and regional teams to complete assigned tasks.
- Collect information from local teams and create presentations on NielsenIQ product enhancements.
- Use Microsoft suite, Excel, and PowerBI regularly.
- Extract data from internal databases and embed the data in client-ready format.
- Plan and execute regular personal workload and meet aligned timelines.
- Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.
- Create good content material for senior stakeholders.
- Support the Global Client Services team with ad-hoc deliveries.
- Communicate with both local and global teams to complete tasks.
You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.
Qualifications- Graduate or part-time student of a technical university degree is a plus.
- Fluency in spoken and written English is required.
- Experience and knowledge of Microsoft Excel is required.
- Experience with Microsoft package - PowerPoint, Word is required.
- Attention to detail and interest in working in a data-driven environment.
- Ability to work well within a team, as well as independently.
- Strong analytical, problem-solving, and communication skills.
- Experience with Microsoft Power BI is a plus but not required.
NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit our website.
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NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:
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