Finnish Dispute Resolution Specialist
3 dni temu
Job Squad is a leading provider of innovative financial solutions. We are seeking an experienced Finnish-speaking Card Dispute Specialist to join our team in Poland.
Job OverviewWe offer a unique opportunity to work with our cutting-edge technology and provide exceptional customer service. As a Card Dispute Specialist, you will be responsible for minimizing losses related to third-party fraud with payment cards, reporting incidents, and maintaining compliance in all actions.
You will collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.
- Document work accurately in various IT systems.
- Participate in audits as a process specialist and deliver required data.
- Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements.
- Ensure compliance with all relevant regulations and organisational policies.
You speak and write Finnish fluently (minimum C1) and you are fluent in English (B2).
Experience handling customer applications and administrative tasks in a professional, positive, effective way.
- Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
- Previous experience with Payment products/card services or KYC/AML/Compliance is a plus.
You have basic computer handling skills.
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