Card Dispute Resolution Specialist

24 godzin temu

Kraków, Lesser Poland Majorel Poland Global Pełny etat
About the Role

We are seeking a detail-oriented Card Dispute Specialist to join our team at Majorel Poland Global. As a Card Dispute Specialist, you will be responsible for handling case investigations, customer communications, and collaborating with various internal teams.

Key Responsibilities
  • Manage case handling and normal production tasks, including handling errors, performing corrections, and investigating root causes.
  • Translate local language communications to English and handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
  • Support customers in minimizing losses related to third-party fraud with payment cards and report incidents in your area and maintain compliance in all actions.
  • Document work accurately in various IT systems, maintaining the four-eye principle where necessary, and participate in audits as a process specialist and deliver required data.
  • Collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments, and coordinate with vendor partners to ensure seamless service delivery.
Requirements
  • Fluent in Norwegian and English (speaking and writing) and additional language is a plus.
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way.
  • Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
  • Previous experience with payment products/card industry or services would be an asset.
  • Relevant educational background, Financial, Commercial, legal. Level: Batchelor or similar would be an asset.
  • Experience in customer service or BPO environments.
  • Good communication, cooperation, and networking skills.
  • Positive attitude and high work ethic.
  • Ability to organize and prioritize tasks effectively.
  • Ability to adapt to change, showing flexibility and resilience.
  • Analytical mindset and strong problem-solving skills.
  • Proficient in IT (MS Office 365).
  • Team player with an understanding that teamwork is essential for success.
  • Commitment to maintaining compliance in all actions.
What We Offer
  • Hybrid working option.
  • Mobile phone/Internet subsidy.
  • Trainings and courses.
  • Sports benefits.
  • Entertainment events for employees.
  • Medical insurance.
  • Pension scheme (PPK).
  • Competition Award.
  • Life, accident & critical illness Insurance.
  • Paid Sick Leave.
  • Referral bonus.
  • 20/26 days of holiday.

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