IT Service Management Director for Global Engineering Teams
2 tygodni temu
We are seeking a highly experienced IT Service Management Director to lead our team of engineers supporting engineering tools used by over 7,000 professionals worldwide. This is an exciting opportunity to shape a safer, greener, and more connected world.
Key Responsibilities- Manage and lead a team of support technicians ensuring high-quality service delivery and adherence to SLAs.
- Develop and implement IT service management strategies, policies, and procedures in collaboration with the service partner to optimize service operations.
- Coordinate with the service partners to ensure effective resource allocation, workload management, and staffing levels to meet service-level targets.
- Monitor and report on key performance indicators (KPIs) related to incident management, problem management, and service desk operations.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 7 years of experience in IT service management, with a focus on managing L1 and L2 support teams.
- Strong knowledge of IT service management frameworks such as ITIL, including incident management, problem management, and service desk operations.
- Proven experience in managing service partners or vendors, preferably in a multi-vendor environment.
- Excellent leadership and team management skills, with the ability to motivate and inspire a cross-functional team.
The estimated salary for this position is around $120,000 - $180,000 per year, depending on experience and qualifications.
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