Senior Operations Manager with French Expertise

2 tygodni temu


Kraków, Lesser Poland Capita Pełny etat

Job Summary

We are seeking a highly skilled Senior Operations Manager to lead our team in Krakow, Poland. As a key member of our management team, you will be responsible for driving the quality and quantity of outputs from our customer associates.

Key Responsibilities

  • Develop and implement strategies to improve productivity and quality of work
  • Lead and manage a team of customer associates, providing guidance and support to ensure they meet their targets
  • Collaborate with other departments to ensure smooth operations and achieve business objectives
  • Monitor and control deployment times, including duty rosters and breaks
  • Conduct performance management and maintain adherence to required standards, processes, and workflows
  • Maintain project documentation and associated tools
  • Plan and follow-up on training courses for customer associates
  • Organise and implement team meetings and briefings
  • Prepare required reports and presentations

Requirements

  • German or French C1+ level is a must
  • English B2/C1
  • Customer-oriented thinking and attitude
  • Excellent organisational and communication skills
  • Very good analytical and critical thinking
  • Service-oriented, appreciative, and respectful attitude
  • Good understanding of relationships and strong relations building skills
  • Experience in a position of responsibility (Deputy Team Leader / Supervisor role)
  • Availability for 4 weeks of training abroad

What We Offer

  • Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteriabenefitsystems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

Location

Krakow, Poland

Time Type

Contract Type

Fixed Term (Fixed Term)



  • Kraków, Lesser Poland Capita Pełny etat

    Job SummaryWe are seeking a highly skilled Senior Operations Manager to lead our team in Krakow, Poland. The ideal candidate will have excellent leadership skills, a strong understanding of operations management, and fluency in French.Key ResponsibilitiesDrive the quality and quantity of outputs from all assigned customer associatesEnsure customer associates...


  • Kraków, Lesser Poland Ecolab Pełny etat

    Job Title: Commercial Finance Manager with French and Healthcare ExpertiseWe are seeking a highly skilled Commercial Finance Manager with French language skills and healthcare industry knowledge to join our team at Ecolab. As a key member of our finance team, you will be responsible for providing strategic finance partnering to sales and marketing leaders,...

  • Senior Operations Manager

    2 tygodni temu


    Kraków, Lesser Poland Verisk Pełny etat

    Job Title: Senior Operations ManagerJob Summary:Verisk is seeking a Senior Operations Manager to execute the organization's operations and align with strategic goals. This role focuses on driving improvement, understanding, and results.Key Responsibilities:Manage stakeholder expectations and facilitate discussion with cross-functional teams.Define success...


  • Kraków, Lesser Poland Randstad Polska Pełny etat

    Job Title: Senior Collection Specialist with ExpertiseAre you a skilled professional with a passion for finance and a flair for foreign languages (French, German, Spanish, Dutch)?We are seeking a Senior Collection Specialist to support our international clients in managing accounts receivable and ensuring timely collections. The ideal candidate will thrive...


  • Kraków, Lesser Poland Human4Human Recruitment Pełny etat

    About the Role:We are seeking a highly motivated and detail-oriented Trading Services Analyst with French language expertise to join our dynamic team. As a Trading Services Analyst, you will be responsible for providing exceptional client support to our French-speaking clients across various channels, including phone, email, web chat, WhatsApp, and social...


  • Kraków, Lesser Poland Aon Pełny etat

    Aon sp. z o.o.Overview Aon is seeking a detail-oriented and organized individual with a strong background in finance and expertise in French and English to join our Cash Cycle department as a Technical Accounting Specialist. The ideal candidate will facilitate finance activities by matching incoming payments to outstanding invoices and entering them into the...


  • Kraków, Lesser Poland Human4Human Recruitment Pełny etat

    About the Role:We are seeking a highly skilled and motivated Trading Services Analyst with expertise in the French language to join our dynamic team. As a Trading Services Analyst, you will be responsible for providing exceptional support to our French-speaking clients across various channels, including phone, email, web chat, WhatsApp, and social media.Key...


  • Kraków, Lesser Poland TTEC Pełny etat

    At TTEC, we're passionate about delivering exceptional customer experiences. As a Business Development Representative with French-English expertise, you'll play a key role in creating and delivering amazing experiences for our customers. You'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.Key...

  • Senior Operations Manager

    1 tydzień temu


    Kraków, Lesser Poland Verisk Pełny etat

    Job Title: Senior Operations ManagerJob Summary:We are seeking a highly skilled Senior Operations Manager to join our team at Verisk. As a key member of our organization, you will be responsible for executing our operations and aligning them with our strategic goals. Your primary focus will be on driving improvement, understanding, and results.Key...


  • Kraków, Lesser Poland Aon Pełny etat

    Aon: A Leader in Better DecisionsWe are Aon, a global leader in risk, retirement, and health solutions. Our mission is to shape decisions for the better to protect and enrich the lives of people around the world.About the RoleWe are seeking a highly organized and detail-oriented Technical Accounting Specialist with French language skills to join our Cash...


  • Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Are you a detail-oriented professional with excellent communication skills and a passion for finance?We are looking for a talented Trading Services Analyst with French to join our team at Antal Sp. z o.o.! As a key member of our global client support team, you will be responsible for delivering exceptional support to our clients across various channels.Main...


  • Kraków, Lesser Poland Capita Pełny etat

    Job Summary:We are seeking a highly skilled Team Leader with expertise in the French language to join our team. As a Team Leader, you will be responsible for driving the quality and quantity of outputs from assigned customer associates, ensuring they develop the required specialist knowledge and communication skills to deliver exceptional results.Key...


  • Kraków, Lesser Poland Mondial Relay Pełny etat

    Company OverviewInPost Group is a leading European out-of-home delivery company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option.Job SummaryWe are seeking a highly skilled Java Software Engineer with...


  • Kraków, Lesser Poland Randstad Polska Pełny etat

    We are seeking a seasoned Collections Supervisor to join our team at Randstad Polska. As a key member of our operations, you will be responsible for ensuring sound policies, processes, and controls around collections services.Key responsibilities include:Analyzing accounts to drive aging and developing action plans to reduce agingPartnering with other...


  • Kraków, Lesser Poland emagine Consulting Pełny etat

    Location: Remote or On-Site – Flexible Work Arrangement.Assignment Type: B2B.Job Summary:We are seeking a highly skilled Service Delivery Manager with expertise in RPA to join our team at emagine Consulting. As a key member of our operations team, you will be responsible for delivering exceptional service to our clients, ensuring seamless RPA process...


  • Kraków, Lesser Poland Genpact Pełny etat

    Job Title: Customer Care – Senior Process Associate – French – Hybrid KrakowGenpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose...


  • Kraków, Lesser Poland Randstad Polska Pełny etat

    Senior Collection Specialist OpportunityWe are seeking a Senior Collection Specialist to support our international client in managing accounts receivable and ensuring timely collections. This role requires a skilled professional with a passion for finance and outstanding communication abilities in foreign languages (French, German, Spanish, Dutch).Key...


  • Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job Title: Network Operations ManagerMotorola Solutions is seeking an experienced Network Operations Manager to lead our global network team. The successful candidate will have a strong background in network operations, leadership, and technical expertise.Key Responsibilities:Lead a team of network engineers to ensure the integrity, performance, and uptime...


  • Kraków, Lesser Poland Ibm Polska Sp. z o.o. Pełny etat

    Global Payroll Operations ManagerWe are seeking an experienced professional to lead our global payroll operations. The successful candidate will have a minimum of 7 years of experience working with global corporations, with a proven track record of delivering payroll services to senior stakeholders. The Global Payroll Operations Manager will be responsible...


  • Kraków, Lesser Poland PepsiCo Pełny etat

    Job OverviewAs a Reporting & Analytics Analyst at PepsiCo, you will play a crucial role in supporting the French AFH Sales agenda. Your primary responsibility will be to maintain, analyze, and report on key sales information related to sales assessment and execution of business plans with various customers in the organized trade channel. This will involve...