Customer Service Representative
1 dzień temu
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Summary:We are seeking a highly skilled and experienced Customer Care – Senior Process Associate – French – Hybrid Krakow to join our team. As a key member of our logistics claims team, you will be responsible for performing operational tasks within the Logistic Claims area, resolving tasks accurately and efficiently to achieve the fixed service level target, and ensuring Logistic Claims processes compliance with related financial controls.
Key Responsibilities:- Perform operational tasks within Logistic Claims area.
- Resolution of tasks accurately and efficiently to achieve the fixed service level target.
- Ensure Logistic Claims processes compliance with related financial controls.
- Coordinating all required continuous improvement actions.
- Ensure efficient cooperation with warehousing, distribution, and transportation.
- High School Degree / logistics can be an advantage.
- Advanced French level C1.
- Conversational English level (B2).
- Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset.
- Bias for action (focus on results and use of intelligent risk taking).
- Team Alignment (team player; supports and respects others).
- Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise).
- Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow).
- Good communication skills, ability to cooperate with external and internal customers.
- Problem-solving and decision-making ability.
- Ability to work with various IT applications (SAP, PEGA, ARCollect, reporting tools, etc.).
- Analytical skills.
- Customer service orientation.
- Ability to work effectively under pressure.
- Knowledge of MS Office.
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports professional trainings and great career development opportunities.
- Free access to our award-winning learning platform.
- Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy.
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