Russian Player Support Advocate

4 tygodni temu


Warszawa, Mazovia, Polska PTW Pełny etat

Job Title: Russian Player Support Advocate

Job Summary:

We are seeking a highly motivated and customer-focused Russian Player Support Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our gamers and customers, ensuring their queries are answered promptly and efficiently.

Key Responsibilities:

  • Respond to customer inquiries via live chat, email, and phone in a timely and professional manner.
  • Provide accurate and helpful solutions to customer issues, ensuring first-time resolution whenever possible.
  • Work collaboratively with the support team to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with game-related knowledge and technical issues to provide effective support to customers.
  • Meet or exceed performance metrics and quality standards for customer support.

Requirements:

  • Fluency in Russian and English, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Experience in customer-facing roles, preferably in the gaming industry.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to the latest gaming technology and tools.

How to Apply:

If you are a motivated and customer-focused individual with a passion for gaming, please submit your application, including your resume and a cover letter, to [insert contact information].



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