Customer Success Advocate
5 dni temu
Customer Success Advocate
About the CompanyTriumph International is a leading global intimate apparel company with a presence in over 80 countries. We are committed to delivering exceptional customer experiences and fostering a culture of diversity and inclusion.
Job DescriptionWe are seeking an experienced Customer Success Specialist to join our team in Poland, Warsaw. As a Customer Success Advocate, you will be responsible for providing proactive support to our customers through various communication channels, ensuring timely resolution of their queries and issues.
Your primary focus will be on driving customer-oriented Contact Center operations, translating customer feedback into excellent experiences across all touchpoints. You will also be responsible for performing best-in-class returns management, from return request handling to document sharing with internal stakeholders.
In addition, you will manage customer orders, create credit/debit memos as needed, and maintain effective communication with business partners and customers.
Responsibilities- Fulfilling all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs
- Act as the Voice of our Customers, translating his/her impulse into excellent Customer Experience through all touch points in a relevant time span
- Perform best in class end 2 end returns management, starting from return request management and finish with sending agreed documents to customer including an active internal cooperation with warehouse
- Managing customer orders via the Contact Center Team
- Creating credit/debit memos on time and in the correct way including sharing of documents with Business Partners and confirm completion to the requestor
- You have acquired at least 1 year of experience in Customer Service or within a Contact Center environment
- You are proficient in Dutch, French, and English both spoken and written
- You possess advanced skills in both Excel and SAP, enabling you to efficiently manage data
- You possess excellent communication, collaboration, and problem-solving skills
We offer a competitive salary range of €45,000 - €55,000 per annum, depending on experience.
You will have the opportunity to work for a market leader, joining an international and multicultural working environment. Our hybrid working policy allows for flexibility and work-life balance.
As a family-owned business, we value diversity and inclusivity, promoting respect and equality throughout our organization. Join us in making a difference, together
Company OverviewTriumph International is a member of the amfori Business Social Compliance Initiative (amfori BSCI), demonstrating our commitment to responsible leadership and sustainable practices. We strive to recruit new talent, offering one of the textile industry's most international working environments, excellent conditions, and great development opportunities.
-
German Speaking Customer Success Manager
4 tygodni temu
Warszawa, Mazovia, Polska Trellix Pełny etatAbout the Role:As a key member of our team, you will have a unique opportunity to leverage your passion for customer success, communication skills, and business acumen to drive growth and success for Trellix.You will develop trusted advisor relationships with customer key stakeholders and executive sponsors to understand their business strategies, technical...
-
Customer Success Manager
1 miesiąc temu
Warszawa, Mazovia, Polska Trellix Pełny etatAbout TrellixTrellix is a global cybersecurity company that empowers businesses and governments to protect their operations from advanced threats. Our comprehensive, open, and native cybersecurity platform helps organizations gain confidence in their security and resilience.Job SummaryWe are seeking a Customer Success Manager to drive customer loyalty,...
-
Customer Experience Advocate
2 tygodni temu
Warszawa, Mazovia, Polska Ingersoll Rand Pełny etatWe are seeking a talented Customer Experience Advocate to join our team. This role will be the first point of contact for external leads coming into our Process Flow Technologies EMEIA Division.The mission of this role is to offer a timely response to all incoming web enquiries, delivering a positive customer experience across our business line and driving a...
-
Customer Success Manager
4 tygodni temu
Warszawa, Mazovia, Polska Trellix Pełny etatAbout the Role:The Customer Success Manager will be responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions, leading to successful customer renewals. This role requires a strong understanding of customer needs and the ability to articulate the value of Trellix solutions and services.Key Responsibilities:Develop a trusted...
-
Russian Player Support Advocate
1 miesiąc temu
Warszawa, Mazovia, Polska PTW Pełny etatJob Title: Russian Player Support AdvocateJob Summary:We are seeking a highly motivated and customer-focused Russian Player Support Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, resolving their queries in a timely and professional manner, and ensuring that their...
-
Customer Success Manager
3 tygodni temu
Warszawa, Mazovia, Polska Teradata Pełny etatCustomer Success Manager Role OverviewThis is a unique opportunity to join Teradata as a Customer Success Manager, where you will be responsible for driving customer growth, satisfaction, and retention. Your primary goal will be to develop and execute account strategies that leverage your expertise in customer relationships, executive relationships, and...
-
Customer Success Manager
1 miesiąc temu
Warszawa, Mazovia, Polska Teradata Pełny etatUnlock Customer Success with TeradataAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our EMEA Sales Team, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned accounts.Key ResponsibilitiesDevelop and execute account strategies...
-
Customer Success Strategist
4 dni temu
Warszawa, Mazovia, Polska Blue Yonder Pełny etatJob OverviewWe are seeking a highly skilled Customer Success Strategist to join our team at Blue Yonder. In this role, you will be responsible for ensuring timely and satisfactory resolutions of all technical and operational cases.The ideal candidate will have a strong background in customer success, with excellent communication and problem-solving skills....
-
Customer Success Ambassador
3 tygodni temu
Warszawa, Mazovia, Polska Cross Border Talents Pełny etatBecome a Game-Changer in Customer Success at Project Action ServiceWe are seeking a talented Customer Success Ambassador to join our team in Ghent, Belgium. As a key player in our customer success team, you will be responsible for delivering exceptional customer experiences and making a real impact in a dynamic, fast-paced environment.Deliver Excellence: Be...
-
Customer Success Manager
1 miesiąc temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Success ManagerAt Worldline, we're shaping the evolution of the payments technology industry. As a Customer Success Manager, you'll play a crucial role in supporting our clients' success by monitoring and improving our processes.The OpportunityYou'll be responsible for building and maintaining strong operational customer relationships, delivering...
-
Customer Success Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Triumph International Pełny etatAt Triumph International, we are seeking a highly skilled Customer Success Specialist to join our Customer Interaction Department in Poland – Warsaw. As a Customer Success Specialist, you will be responsible for fulfilling all in- and outbound communication channels and driving pro-active customer-oriented Contact Center according to set KPIs, including...
-
Customer Success Specialist
4 tygodni temu
Warszawa, Mazovia, Polska Triumph International Pełny etatTriumph International is seeking a highly skilled Customer Success Specialist to join our Customer Interaction Department in Poland – Warsaw. As a Customer Success Specialist, you will be responsible for fulfilling all in- and outbound communication channels and driving proactive customer-oriented Contact Center activities according to set KPIs.Key...
-
Customer Success Expert
2 tygodni temu
Warszawa, Mazovia, Polska Triumph International Pełny etatAbout the RoleTriumph International is seeking a highly skilled Customer Success Specialist to join our Customer Interaction Department in Poland - Warsaw. As a Customer Success Specialist, you will be responsible for driving pro-active customer-oriented Contact Center initiatives and ensuring excellent Customer Experience through all touch points.Key...
-
Customer Success Strategist
4 tygodni temu
Warszawa, Mazovia, Polska MicroStrategy Poland Pełny etatRole OverviewThe Customer Renewals Specialist role at MicroStrategy Poland is a critical position that requires a customer-focused individual to manage a portfolio of customers who have implemented our technology solutions. The primary goal is to increase product usage and overall adoption, ensuring customer success and satisfaction.Key...
-
Salesforce Customer Success Strategist
2 tygodni temu
Warszawa, Mazovia, Polska SCALEWORKS SP Z O O Pełny etatSalesforce Customer Success Specialist Opportunity at Scaleworks Sp Z O OWe are seeking a skilled Salesforce Customer Support Specialist to join our team at Scaleworks Sp Z O O in Warsaw, Poland. As a key member of our customer success team, you will be responsible for delivering exceptional support and solutions to our clients, ensuring their success with...
-
Russian Player Support Advocate
4 tygodni temu
Warszawa, Mazovia, Polska PTW Pełny etatJob Title: Russian Player Support AdvocateJob Summary:We are seeking a highly motivated and customer-focused Russian Player Support Advocate to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our gamers and customers, ensuring their queries are answered promptly and efficiently.Key...
-
Global Gaming Support Advocate
3 tygodni temu
Warszawa, Mazovia, Polska PTW Pełny etatJob Title: Global Gaming Support AdvocateDescription:We are seeking a highly skilled Global Gaming Support Advocate to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional customer service to gamers worldwide.Responsibilities:Handle customer inquiries and resolve technical issues via live chat, email,...
-
Customer Success Champion
4 tygodni temu
Warszawa, Mazovia, Polska Cross Border Talents Pełny etatCustomer Success ChampionAt Cross Border Talents, we're seeking a skilled Customer Success Champion to join our team in Ghent, Belgium. As a key player in our customer success team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Deliver Excellence: Ensure that every interaction meets our...
-
Customer Success Manager
4 tygodni temu
Warszawa, Mazovia, Polska MicroStrategy Poland Pełny etatRole OverviewThe Customer Renewals Specialist role at MicroStrategy Poland is a key position that requires a customer-focused individual to manage a portfolio of customers who have implemented our technology solutions. The primary goal is to increase product usage and overall adoption by working closely with internal business units and directly with...
-
Customer Success Team Lead
3 tygodni temu
Warszawa, Mazovia, Polska Worldline Pełny etatCustomer Success Manager RoleAt Worldline, we are shaping the future of payments technology. As a Customer Success Manager, you will be part of the team that powers the growth of millions of businesses worldwide. Your mission will be to support the monitoring of processes for our clients and maintain strong operational customer relationships.Key...