Customer Success Manager
1 miesiąc temu
Unlock Customer Success with Teradata
About the Role
We are seeking a highly skilled Customer Success Manager to join our team at Teradata. As a key member of our EMEA Sales Team, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned accounts.
Key Responsibilities
- Develop and execute account strategies for engagement, adoption, and success planning.
- Manage and curate existing customer relationships, leveraging strong executive relationships to drive business growth and customer satisfaction.
- Provide thought leadership to influence and build trust at different customer levels, including senior/executive management and IT decision makers.
- Lead the development of customer success plans and partner internally to ensure successful delivery of related services and support functions.
- Drive utilization of Teradata software and services through education and strategy sessions, ensuring customer success in adoption of Teradata technology.
- Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
- Act as a trusted advisor to clients and facilitate collaboration with Teradata SMEs and functions.
- Identify and mitigate business churn risks, devising action plans to prevent and/or overcome.
- Promote new thinking and continuous development and improvement of business practices.
What We're Looking For
- BA, BS, MBA, or MS in business, technical, or professional discipline, or equivalent work experience.
- 5+ years of experience in customer-facing roles, such as pre-sales, consulting, or software sales.
- Possess a keen interest in and understanding of developments in data and analytic technologies.
- Experience in promoting analytic solutions for large enterprises in pre-sales or customer success roles.
- Experience with Cloud technologies, such as AWS, Azure, and Google Cloud.
- Strong analytical and problem-solving skills, with the ability to manage complexity in a changing environment.
- Excellent organizational and people skills, with fluency in English.
About Teradata
At Teradata, we empower people with better information to make better decisions. Our cloud analytics and data platform helps customers improve business performance, enrich customer experiences, and integrate data across the enterprise.
Why Join Us
We prioritize a people-first culture, embracing flexibility, well-being, and diversity, equity, and inclusion. Join us to drive innovation, collaboration, and customer success.
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