Customer Success Manager
2 tygodni temu
Trellix is a global cybersecurity company that empowers businesses and governments to protect their operations from advanced threats. Our comprehensive, open, and native cybersecurity platform helps organizations gain confidence in their security and resilience.
Job SummaryWe are seeking a Customer Success Manager to drive customer loyalty, adoption, and implementation of our solutions. The successful candidate will be responsible for building trusted advisor relationships with customers, articulating the value of our solutions, and promoting retention and loyalty.
Key Responsibilities- Develop and execute customer success plans to ensure onboarding, adoption, and satisfaction
- Partner with sales teams to transition accounts from pre-sales to customer success
- Identify expansion opportunities and advocate for customers
- Handle escalations and coordinate activities with cross-functional teams
- Identify risks to customer success and work with account teams to mitigate them
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and diverse work environment
- Flexible work arrangements and work-life balance
- Strong customer success and account management experience
- Excellent communication and interpersonal skills
- Ability to articulate the value of our solutions
- Proven track record of driving customer loyalty and retention
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