Customer Success Manager

1 dzień temu


Warszawa, Mazovia, Polska Worldline Pełny etat

Unlock Your Potential as a Customer Success Manager

At Worldline, we're shaping the evolution of the payments technology industry. As a Customer Success Manager, you'll play a vital role in supporting our clients' success, ensuring their operational needs are met, and fostering strong relationships.

Key Responsibilities:

  • Build and maintain operational customer relationships, delivering exceptional service and support.
  • Manage merchant accounts, responding to requests and resolving issues in a timely manner.
  • Participate in customer meetings to discuss operational performance, ensuring customer satisfaction.
  • Safeguard the quality of services delivered, adhering to agreed Service Level Agreements (SLAs).
  • Provide detailed reports on management and account performance, as scheduled or requested.
  • Mitigate and resolve escalations through collaboration with the Customer Success team and other departments.
  • Manage customer queries, demonstrating expertise on RB products and processes.

Requirements:

  • Fluency in Croatian, Dutch, French, or Polish, with English as a plus.
  • Previous experience in a similar role or in Customer Service within the cashless payments industry.
  • Ability to work in a matrix environment, connecting with various stakeholders.
  • Excellent communication and interpersonal skills.
  • Strong persuasion and closing skills.
  • Results-oriented and proactive attitude.

Join Worldline and Enjoy:

  • Private medical and life insurance.
  • MyBenefit Platform.
  • Holiday allowance.
  • Referral program.
  • Public transportation allowance.
  • Meal allowance.
  • Annual bonus.

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