Customer Success Specialist
4 tygodni temu
Triumph International, a leading global intimate apparel company, is seeking a highly skilled Customer Success Specialist to join our team in Warsaw, Poland.
About the RoleThis is an exciting opportunity to work in a dynamic and international environment, driving customer satisfaction and loyalty through proactive communication and exceptional customer experience.
Key Responsibilities- Fulfill all in- and outbound communication channels and drive proactive customer-oriented contact center operations according to set KPIs.
- Act as the voice of our customers, translating their needs into excellent customer experiences through all touchpoints in a relevant time span.
- Perform best-in-class end-to-end returns management, starting from return request management and finishing with sending agreed documents to customers, including active internal cooperation with the warehouse.
- Perform the intake and maintenance of customer orders via the contact center team.
- Perform business-needed credit/debit memo creation on time and in the correct way, including sharing of documents with business partners and confirming completion to the requestor.
- At least 1 year of experience in customer service or within a contact center environment.
- Proficiency in Dutch, French, and English, both spoken and written.
- Advanced skills in both Excel and SAP, enabling efficient data management.
- Excellent communication, collaboration, and problem-solving skills.
- Opportunity to work for a market leader in the intimate apparel industry.
- Join an international and multicultural working environment.
- Development opportunities in the fashion industry.
- Benefit from the hybrid working policy of the company.
At Triumph International, we value diversity and are committed to creating an inclusive work environment. We strive to recruit talented individuals from diverse backgrounds and promote equal opportunities for all employees.
Apply now and take the first step towards a rewarding career with Triumph International
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