Customer Renewals Specialist

23 godzin temu


Warszawa, Mazovia, Polska MicroStrategy Poland Pełny etat
{"title": "Customer Renewals Specialist", "description": "Key Responsibilities

As a Customer Renewals Specialist at MicroStrategy Poland, you will be responsible for managing a portfolio of customers who have implemented our technology solutions. Your primary goal will be to increase product usage and overall adoption by working closely with internal business units and directly with customers.

Key Tasks

  • Monitor and track subscription and contract renewal dates to ensure timely execution.
  • Collaborate with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and objectives.
  • Negotiate renewal terms and pricing with customers to ensure mutually beneficial agreements.
  • Develop engagement strategies to inform customers about product updates, enhancements, and best practices.
  • Implement strategies to defend against customer churn rates and improve overall customer satisfaction.

Requirements

  • Up to 3 years of experience working with customers in a similar role.
  • Fluent English is a must (any additional language is a plus).
  • Client-focused attitude with excellent communication skills, both orally and written.
  • Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus.
  • Self-starter with an ability to identify areas for improvement and foster a positive work environment.

What We Offer

As a Customer Renewals Specialist at MicroStrategy Poland, you will be part of a dynamic team that thrives on innovation and excellence. We offer a competitive compensation package, opportunities for professional growth, and a chance to work with cutting-edge technologies.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. We foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day.

"}

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