Customer Relations Specialist
24 godzin temu
We're a company that values individuality and self-expression, and we're looking for a Customer Relations Specialist to join our team at Levi Strauss & Co.
Job PurposeThis role is responsible for managing the entire Order to Cash/Customer Experience process for a dedicated profile of GAS Markets Top and Strategic Accounts within the Cluster.
Key Responsibilities:- Facilitate timely and accurate execution of customer onboarding, order intake, order management, and conversion.
- Control Accounts Receivable collection management and After Sales dispute/returns management, maximizing cash flow, revenue, and profitability.
- Serve as a dedicated Single point of Contact to Top and Strategic Accounts, collaborating proactively in delivering Best in Class Customer Experience.
- Partner with the External Supplier to ensure accurate, timely execution of all O2CX Back Office tasks within agreed SLA's/KPI's.
- Fluent English - both Written and Verbal / German required.
- Bachelor's degree (or equivalent work experience).
- Technical experience with SAP or similar ERP system.
- 3yrs+ experience of business to business or.com accounts customer service.
- Excel - Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements).
- Ability to accurately formulate and manipulate data, interpret, track, and draw conclusions and summarize findings.
- Positive attitude: The ability to envision and expect favorable results. The willingness to try doing new things.
- Communication: The facilitating share of information between all key stakeholders for mutual commercial benefit.
- Teamwork: The ability to work cohesively towards common goals, creating a positive working environment and supporting each other to combine strengths and enhance overall team performance.
- Self-management: The skill to work autonomously, problem-solving, resisting stress, communicating clearly, and managing time and priorities with minimal direction/referral.
- Willingness/aptitude to learn. The readiness or quickness in learning new skills.
- Thinking skills (problem-solving and decision-making). The ability to process information, make connections, make decisions, and create new ideas.
May be required to travel up to 10% of the time (market visit, customer or internal meetings).
Location: Warsaw, Poland
Full time
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