Customer Success Champion
4 tygodni temu
Customer Success Champion
At Cross Border Talents, we're seeking a skilled Customer Success Champion to join our team in Ghent, Belgium. As a key player in our customer success team, you'll be responsible for delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Deliver Excellence: Ensure that every interaction meets our high standards, providing clear and effective solutions to our customers.
- Multicultural Teamwork: Collaborate with colleagues from around the world in a vibrant and supportive environment, fostering a sense of community and teamwork.
- Communication Maestro: Manage the communication flow between all parties involved, providing clear and concise information to ensure seamless interactions.
- Dynamic Environment: Work in a fast-paced setting where your creativity and 'can-do' attitude make a real impact, driving business growth and customer satisfaction.
Requirements:
- Language Skills: Fluent/native in 2 of the following languages - Polish, Lithuanian, Czech or German - and English (B2/C1) with excellent interpersonal and communication skills.
- Experience: Previous customer service experience, basic skills in MS Office, and technical awareness of commercial vehicles.
- Skills: Strong problem-solving mindset, attention to detail, multitasking abilities, and a positive approach to stress and change.
- Team Player: Ability to work well in a team, manage stress positively, and adapt to a shifting environment.
What We Offer:
- Flexible Work Schedule: Fixed 7.5-hour days with a 30-minute lunch break, totaling 37.5 hours per week. Hybrid work arrangement available.
- Compensation: Negotiable salary, shift allowance, and meal vouchers. Enjoy gift vouchers for special occasions, holiday and year-end money.
- Leave: 10 public holidays and 20 days of legal leave.
- Training: Comprehensive 4-week training.
- Career Growth: Opportunities for temporary contracts (1, 3, or 6 months) with potential for further development.
Location:
- Office Location: Ghent, Belgium
- Hybrid Working: Blend of office and remote work
Recruitment Steps:
- Initial Screening
- Ops Round Interview
- HR Interview
Join us in our mission to deliver exceptional customer experiences and drive business growth. Apply now and embark on your exciting journey with Cross Border Talents in Ghent.
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