Customer Success Representative
1 tydzień temu
We are seeking a Customer Success Specialist to join our team at Triumph International. As a key member of our Customer Interaction Department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Fulfill all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs, including the according reflection in the CRM system.
- Act as the Voice of our Customers, translating his/her impulse into excellent Customer Experience through all touch points in a relevant time span.
- Perform best in class end2end returns management, starting from return request management and finish with sending agreed documents to customer including an active internal cooperation with warehouse.
- Perform the intake and maintenance of Customer Orders via the Contact Center Team.
- Perform the business needed Credit/Debit Memo creation on time and in the correct way including sharing of documents with Business Partners and confirm completion to the requestor.
- Maintain Customer Information Management.
Your Ideal Profile:
- At least 1 year of experience in Customer Service a/o Contact Center Area.
- Fluency in Swedish and English is mandatory.
- SAP and Salesforce knowledge would be a plus.
- Very good communication, collaboration, and problem-solving skills.
We offer a dynamic and international work environment where you will have the opportunity to develop your skills and expertise. If you are seeking a challenging role where you can make a real difference, please send us your CV in English by clicking on Apply.
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