Customer Success Representative

1 tydzień temu


Warszawa, Mazovia, Polska Triumph International Pełny etat

We are seeking a Customer Success Specialist to join our team at Triumph International. As a key member of our Customer Interaction Department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  1. Fulfill all in- and outbound communication channels and drive pro-active customer-oriented Contact Center according to set KPIs, including the according reflection in the CRM system.
  2. Act as the Voice of our Customers, translating his/her impulse into excellent Customer Experience through all touch points in a relevant time span.
  3. Perform best in class end2end returns management, starting from return request management and finish with sending agreed documents to customer including an active internal cooperation with warehouse.
  4. Perform the intake and maintenance of Customer Orders via the Contact Center Team.
  5. Perform the business needed Credit/Debit Memo creation on time and in the correct way including sharing of documents with Business Partners and confirm completion to the requestor.
  6. Maintain Customer Information Management.

Your Ideal Profile:

  • At least 1 year of experience in Customer Service a/o Contact Center Area.
  • Fluency in Swedish and English is mandatory.
  • SAP and Salesforce knowledge would be a plus.
  • Very good communication, collaboration, and problem-solving skills.

We offer a dynamic and international work environment where you will have the opportunity to develop your skills and expertise. If you are seeking a challenging role where you can make a real difference, please send us your CV in English by clicking on Apply.



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