Russian Player Support Specialist
4 tygodni temu
Job Summary:
We are seeking a highly skilled and passionate Russian-speaking Customer Service Representative to join our team at PTW. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are answered promptly and efficiently.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide solutions to customer issues, escalating complex problems to senior team members as needed.
- Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date with product knowledge and industry trends to provide accurate and informed support.
- Meet or exceed performance metrics, including response times and customer satisfaction ratings.
Requirements:
- Fluency in Russian and English, both written and spoken.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- High school diploma or equivalent required; degree in a related field preferred.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
- A comprehensive training program to ensure your success in the role.
About PTW:
PTW is a leading provider of customer support services to the gaming industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is passionate about gaming and customer support, we encourage you to apply for this exciting opportunity.
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