Russian Player Support Specialist

4 tygodni temu


Warszawa, Mazovia, Polska PTW Pełny etat

Job Summary:

We are seeking a highly skilled and passionate Russian-speaking Customer Service Representative to join our team at PTW. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are answered promptly and efficiently.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide solutions to customer issues, escalating complex problems to senior team members as needed.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with product knowledge and industry trends to provide accurate and informed support.
  • Meet or exceed performance metrics, including response times and customer satisfaction ratings.

Requirements:

  • Fluency in Russian and English, both written and spoken.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
  • Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to the latest technology and tools.
  • A comprehensive training program to ensure your success in the role.

About PTW:

PTW is a leading provider of customer support services to the gaming industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. If you are a motivated and customer-focused individual who is passionate about gaming and customer support, we encourage you to apply for this exciting opportunity.



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