Senior Technical Specialist

2 tygodni temu


Kraków, Lesser Poland HEINEKEN Global Shared Services Pełny etat

Job Summary

We are seeking a skilled Senior Tech Specialist to join our team at HEINEKEN Global Shared Services. This role is part of the D&T Customer Service & Logistics Team (Supply Chain) and involves supporting the DEVOPS teams in incidents, problems, changes, and requests.

Our team is responsible for delivering exceptional service to our customers, and we are looking for a professional who can drive this effort forward. The ideal candidate will have a strong background in IT service management, experience working with ERP-related projects and programs, and excellent communication skills.

Key Responsibilities

  • Support the DEVOPS teams in incidents, problems, changes, and requests
  • Oversee Service Delivery across the Portfolio
  • Build the E2E Support model process across key capabilities
  • Enable the DEVOPS teams to coordinate and communicate with third parties
  • Drive continuous improvement of time to market of changes and features
  • Work closely with Product Owners to prioritize support

Requirements

  • BSc or MSc degree in Supply Chain Management, Applied Economics, or Software engineering
  • At least 7-9 years of experience working in a similar role within a complex international environment
  • Experience working with established IT Service Management practices in a corporate environment
  • Practical knowledge of ITIL processes and certification on Intermediate Level
  • Excellent written and verbal English

What We Offer

  • Hybrid ways of working
  • Private medical healthcare
  • Attractive performance bonus
  • Sodexo pre-paid card
  • Life insurance
  • Employee referral program
  • Wide range of trainings
  • Local and global job opportunities within HEINEKEN


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