Senior Technical Accounting Specialist
1 miesiąc temu
About the Role
Aon is seeking a highly organized and detail-oriented Senior Technical Accounting Specialist to join our Commercial Risk department in Cracow. As a key member of our Cash cycle team, you will be responsible for providing exceptional customer service and support to our customer base for their financial inquiries.
Key Responsibilities
- Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details.
- Manage difficult customer issues while working in a fast-paced environment.
- Facilitate collections via phone or email.
- Keep accurate records and report on collection activity.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Resolve customer issues and complaints concerning billing.
- Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
- Consistently handle confidential information, multiple tasks, and exercise good judgment and problem-solving skills.
Requirements
- 1-3 years of collections/AR or in customer service experience.
- Strong communication skills, both verbal and written.
- Fluent in English and Dutch.
- Organizational, negotiation, and problem-solving skills.
- Understanding of consumer collection policies and practices preferred.
- Strong knowledge and use of Microsoft Excel, Word, and Outlook.
- Ability to work in a fast-paced environment and handle difficult customer issues.
- Flexibility and openness to new challenges and tasks.
- Willingness to improve and automate work.
- Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues.
About Aon
Aon is a global professional services firm that helps clients navigate the complexities of a rapidly changing world. Our team is passionate about helping our colleagues and clients succeed, and we offer a comprehensive benefits package and a diverse and inclusive work environment.
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