Senior Technical Accounting Specialist

8 godzin temu

Kraków, Lesser Poland Aon Pełny etat

About the Role

Aon is seeking a highly organized and detail-oriented Senior Technical Accounting Specialist to join our Commercial Risk department in Cracow. As a key member of our Cash cycle team, you will be responsible for providing exceptional customer service and support to our customer base for their financial inquiries.

Key Responsibilities

  • Utilize strong verbal communication and customer service skills to respond to customer inquiries and handle various requests regarding changes in account and billing details.
  • Manage difficult customer issues while working in a fast-paced environment.
  • Facilitate collections via phone or email.
  • Keep accurate records and report on collection activity.
  • Submit regular reports on the status of unpaid accounts and any repayment progress.
  • Resolve customer issues and complaints concerning billing.
  • Respond to customer inquiries regarding accounts, research, and contact customers as necessary in order to update accounts.
  • Consistently handle confidential information, multiple tasks, and exercise good judgment and problem-solving skills.

Requirements

  • 1-3 years of collections/AR or in customer service experience.
  • Strong communication skills, both verbal and written.
  • Fluent in English and Dutch.
  • Organizational, negotiation, and problem-solving skills.
  • Understanding of consumer collection policies and practices preferred.
  • Strong knowledge and use of Microsoft Excel, Word, and Outlook.
  • Ability to work in a fast-paced environment and handle difficult customer issues.
  • Flexibility and openness to new challenges and tasks.
  • Willingness to improve and automate work.
  • Strong analytical skills with a focus on technical accounting rules and experience researching accounting issues.

About Aon

Aon is a global professional services firm that helps clients navigate the complexities of a rapidly changing world. Our team is passionate about helping our colleagues and clients succeed, and we offer a comprehensive benefits package and a diverse and inclusive work environment.

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