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Senior Analyst for Quality Processes in Translation
1 tydzień temu
Career growth and development are at the forefront of our values at Capgemini. With a diverse and inclusive work environment, we strive to create a workplace where everyone can succeed and feel valued.
About the Role- This position requires a Senior Analyst to manage quality processes in translation, ensuring high-quality output and adhering to established policies and procedures.
- The ideal candidate will possess strong analytical skills, excellent communication abilities, and proficiency in Microsoft Office tools.
- Responsibilities include handling customer queries, meeting daily task handling targets, and ensuring Service Level Agreements (SLAs).
- Fluent in Portuguese on C1 level.
- Minimum 3 years of international contact centre experience.
- Able to handle team queries, answer escalations from clients, and maintain documentation.
- Strong technical knowledge and troubleshooting skills.
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
