Quality Analyst

5 dni temu


Kraków, Lesser Poland TTEC EUROPE B.V. SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ODDZIAŁ W POLSCE Pełny etat

Quality Analyst - Sales Effectiveness & Enablement (ENG)

Your responsibilities

  • Quality Intelligence & Sales Performance Alignment
  • Evaluate sales interactions (calls, emails, chats) to assess behavioral effectiveness, compliance adherence, and revenue-driving opportunities—beyond just scoring transactions
  • Extract and analyze quality insights to correlate with business KPIs such as conversion rates, average deal size, pipeline velocity, and retention metrics
  • Deliver actionable recommendations based on trends in seller behaviors—providing tailored insights for individual reps, sales managers, and L&D teams
  • Identify coaching opportunities for sales leaders, ensuring feedback is linked directly to production-impacting behaviors (e.g., objection handling, upsell positioning, consultative selling)
  • Collaborate with Learning & Development to refine training programs using real-world quality insights—ensuring training content directly addresses seller gaps and opportunities
  • Optimize and refine quality scorecards and evaluation tools, ensuring alignment with evolving sales strategies and business objectives
  • Develop and present data-driven insights to senior leadership, translating complex quality data into clear, strategic recommendations for sales and enablement leadership teams

Our requirements

  • Experience & Technical Skills Preferred
  • ENGLISH C1 + another EMEA language is a plus
  • Sales & Quality Experience:
  • 1+ years in a sales quality, sales enablement, or revenue operations role, preferably in a fast-paced B2B or B2C sales environment
  • Experience working directly with sales teams and leadership to drive behavioral improvements and performance outcomes
  • Strong understanding of consultative sales methodologies, objection handling, and revenue-impacting behaviors
  • Data Analysis & Storytelling:
  • Proven ability to analyze sales and quality data and translate it into clear, actionable insights
  • Experience in root-cause analysis—identifying why sellers are struggling and defining the exact behaviors that need adjustment
  • Ability to tell a compelling story with data and recommend solutions that drive measurable business improvements
  • Systems & Tools Knowledge:
  • Proficiency in quality monitoring and evaluation tools (e.g., Observe.AI, CallMiner, NICE, or similar platforms)
  • Experience using CRM systems (Salesforce, HubSpot, or equivalent) to align quality insights with sales performance
  • Familiarity with AI-driven coaching tools (Gong, Chorus, or similar) and leveraging predictive analytics to enhance seller effectiveness
  • Strong Excel/Google Sheets and data visualization skills (Tableau, Power BI, or similar)
  • What Success Looks Like in This Role
  • Quality insights aren't just passed along—they lead to measurable improvements in seller performance and revenue
  • Sales leaders actively rely on the analyst's insights to drive coaching conversations
  • L&D teams receive targeted data-backed recommendations to improve training programs
  • Quality processes continuously evolve to align with business objectives and revenue goals
  • If you're a data-driven thinker, proactive problem solver, and passionate about improving sales outcomes through strategic quality insights, we'd love to hear from you

What we offer

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Great compensation package and performance bonus opportunities

Aplikuj


  • Quality Analyst

    1 tydzień temu


    Kraków, Lesser Poland TeleTech Holdings, Inc. Pełny etat

    Job Description - Quality Analyst - Sales Effectiveness & Enablement (043DU)Quality Analyst - Sales Effectiveness & EnablementThe Quality Analyst within Sales Effectiveness & Enablement plays a critical role in transforming quality data into actionable insights that improve sales performance, customer experience, and revenue outcomes. This role is not just...


  • Kraków, Lesser Poland careersinpoland Pełny etat

    At careersinpoland, we're on a mission to deliver exceptional customer experiences. As a Sales Quality Insights Analyst, you'll play a critical role in helping our sales teams improve their performance and drive revenue growth. Key ResponsibilitiesWe're looking for someone with a strong analytical mindset and excellent communication skills to join our team...

  • Quality Analyst

    1 tydzień temu


    Kraków, Lesser Poland careersinpoland Pełny etat

    Main Page / Jobs / Quality Analyst - Sales Effectiveness & EnablementQuality Analyst - Sales Effectiveness & EnablementTTECLevel: specialistWorking hours: Full timepublished 2025/03/19Our Krakow team is focused on digital marketing advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their...


  • Kraków, Lesser Poland careersinpoland Pełny etat

    We're looking for a highly skilled Behavioral Insights Analyst for Sales Effectiveness to join our team at careersinpoland. In this role, you'll work closely with sales leaders to identify coaching opportunities and develop targeted training programs using real-world quality insights.ResponsibilitiesYour primary responsibilities will include identifying...

  • Quality Data Analyst

    1 tydzień temu


    Kraków, Lesser Poland careersinpoland Pełny etat

    We're looking for a highly skilled Quality Data Analyst - Sales Enablement to join our team at careersinpoland. In this role, you'll work closely with sales leaders to evaluate sales interactions, extract quality insights, and provide actionable recommendations to drive sales performance and revenue growth.ResponsibilitiesYour primary responsibilities will...


  • Kraków, Lesser Poland Hitachi ABB Power Grids Pełny etat

    In this Electrical Power Equipment Quality Analyst position at Hitachi ABB Power Grids, you will play a crucial role in ensuring the quality of our electrical power equipment. Our team is responsible for focusing on quality aspects during the product development design phase to guarantee reliable products and processes.We are seeking III or IV year students...


  • Kraków, Lesser Poland Capgemini Pełny etat

    Career growth and development are at the forefront of our values at Capgemini. With a diverse and inclusive work environment, we strive to create a workplace where everyone can succeed and feel valued.About the RoleThis position requires a Senior Analyst to manage quality processes in translation, ensuring high-quality output and adhering to established...

  • Data Quality Analyst

    22 godzin temu


    Kraków, Lesser Poland Clearspeed Pełny etat

    Technical Recruiter @ Quantum Solutions llc/ Clearspeed | Offboarding, HRClearspeed provides voice analytics services to clients worldwide to detect a broad range of risk-related activities in near real-time.This position will provide specialized training. This role is responsible for reviewing and analyzing data to ensure high quality standards are...

  • Business Analyst

    1 dzień temu


    Kraków, Lesser Poland INTL FCStone Pełny etat

    OverviewConnecting clients to markets – and talent to opportunityWith 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class...


  • Kraków, Lesser Poland HEINEKEN Kraków Pełny etat

    Job OverviewWe are seeking an experienced Financial Planning Analyst to join our team at HEINEKEN Kraków. As a key member of our finance department, you will be responsible for providing high-quality financial analysis and planning support to the business.


  • Kraków, Lesser Poland Sii Sp. z o.o. Pełny etat

    RequirementsA minimum of 5 years of experience in a PMO roleA higher education degree in economics, administration, IT, or financeProven experience in the financial sectorStrong analytical thinking and problem-solving skillsKnowledge of reporting and control techniques in project executionBasic understanding of project management or quality assurance...

  • Business Analyst

    2 tygodni temu


    Kraków, Lesser Poland Antal Pełny etat

    Business Analyst (with Project Management elements) Location: Kraków Contract Type: B2B  Job Description: We are looking for an experienced Business Analyst for our banking sector client to support the definition, prioritization, development, and implementation of new products as well as improving existing solutions. The ideal candidate should combine...


  • Kraków, Lesser Poland Capgemini Pełny etat

    Translation Quality Analyst with DutchChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations...


  • Kraków, Lesser Poland Capgemini Pełny etat

    Translation Quality Analyst with GermanChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations...


  • Kraków, Lesser Poland Capgemini Pełny etat

    Translation Quality Analyst with TurkishChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading...


  • Kraków, Lesser Poland En-Concept® Energy Consultancy GmbH Pełny etat

    We are En-Concept® Energy Consultancy GmbH, the leading provider of innovative software solutions for the Private Capital and Credit markets. Our mission is to empower our clients by delivering cutting-edge technology that streamlines their operations.Job DescriptionAs a QA Engineer, you will be part of our Scrum team responsible for performing manual...


  • Kraków, Lesser Poland Brickendon Consulting Pełny etat

    Role SummaryThe Senior Data Analyst will be responsible for monitoring the implementation of local data management processes, exploring and documenting data sources, and managing a portfolio of data quality issues.About the TeamOur team is committed to delivering high-quality solutions that meet the needs of our clients.Key ResponsibilitiesData Management:...


  • Kraków, Lesser Poland ITDS Polska Sp. z o.o. Pełny etat

    About Our CompanyITDS Polska Sp. z o.o. is a leading financial institution dedicated to enhancing data management within its Risk & Finance functions. We are committed to improving data governance, architecture, and quality while ensuring compliance with regulatory standards.Job DescriptionAs a Data Governance / Data Quality Analyst, you will be working...

  • Senior Data Analyst

    1 tydzień temu


    Kraków, Lesser Poland Vertex Agility Pełny etat

    We are looking for skilled Data Analysts to join our team in a global financial institution. If you have experience in regulatory frameworks, data management, and working within the risk and finance sector, we'd love to hear from youPosition 1: Data Analyst – Regulatory & FinanceKey Requirements:Experience within a regulatory framework or in complex...


  • Kraków, Lesser Poland careersinpoland Pełny etat

    As a Senior Quality Performance Analyst at careersinpoland, you'll play a critical role in optimizing and refining quality scorecards and evaluation tools to ensure alignment with evolving sales strategies and business objectives. Your primary responsibilities will include developing and presenting data-driven insights to senior leadership, translating...