Operational Insights Manager
6 dni temu
We're seeking a highly motivated capacity planning analyst to join our team. As a key member of our customer support operations, you will play a vital role in analyzing and improving our capacity planning processes. Your primary focus will be on developing and implementing data-driven forecasting models to predict contact volume, AHT, and other key performance indicators.
Main Tasks:
- Model Development: Create and refine statistical models to accurately predict contact volume, AHT, customer trends, and engagement metrics.
- Data Analysis: Analyze historical data to identify trends and patterns affecting contact rates and volumes.
- Operational Efficiency: Collaborate with outsourcing teams and external vendors to balance complex demands and optimize operational efficiency.
- Stakeholder Reporting: Provide clear and actionable forecast reports to stakeholders, guiding operational teams and informing resource adjustments.
About Bolt: At Bolt, we're committed to creating innovative solutions that transform urban mobility. Join our team and bring your expertise to help shape the future of transportation and logistics.
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