Technical Solutions Specialist

4 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
Job Description

The role of Technical Solutions Specialist at TN Poland involves working with clients to understand their technical requirements and providing solutions that meet their needs. This position requires strong communication skills, the ability to analyze complex technical issues, and a deep understanding of IT service management.

Key Responsibilities
  • Provide technical guidance to clients on the use of Zendesk software
  • Analyze client technical requirements and develop tailored solutions
  • Work closely with sales teams to understand client needs and provide input on sales strategies
  • Develop and maintain relationships with key clients
Requirements
  1. Minimum 5 years of experience in a technical consulting role
  2. Strong knowledge of IT service management principles and practices
  3. Excellent communication and analytical skills
  4. Bachelor's degree in Computer Science or related field
Desired Skills
  • Experience with customer service software and employee experience
  • Knowledge of AI, Telephony, Business Intelligence, Integrations, and REST APIs
  • Previous consulting experience implementing enterprise-class software solutions


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