IT Process Specialist
1 miesiąc temu
We are seeking an experienced IT Process Specialist to join our team at Grafton Recruitment Sp. z o.o. in Katowice. The successful candidate will be responsible for monitoring and auditing process performance and compliance, as well as driving continual process improvement and maintaining process development roadmaps.
Key Responsibilities:
- Monitor and audit process performance and compliance on a continuous basis
- Drive continual process improvement and maintain process development roadmaps
- Implement processes, including training for internal and external teams
- Document formal process descriptions and hands-on guides
- Act as an ambassador for global and harmonized IT Service Management processes
- Collaborate with IT Service Managers, ServiceNow and Power BI developers, and other IT team members
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in IT Service Processes
- Analytical approach and process design-oriented mindset
- Excellent communication and teamwork skills
- Working experience with ITSM (ServiceNow or similar) and reporting tools is a plus
- ITIL knowledge
What We Offer:
- Possibility of taking part in building from scratch completely new structures in our freshly opened IT Hub in Katowice
- Life insurance - ERGOhestia
- Private Medical Care - Luxmed
- Pension scheme - PPK by PZU
- Multisport card
- Yearly bonus
- Hybrid work possibilities - 2 office days a week
- Possibility of working in a brand-new office in Katowice City-center
- Indefinite contract of employment after 3 months of probation period
- 1 stage of the online recruitment process
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