IT Process Specialist

1 miesiąc temu


Katowice, Silesia, Polska Grafton Recruitment Sp. z o.o. Pełny etat

We are seeking an experienced IT Process Specialist to join our team at Grafton Recruitment Sp. z o.o. in Katowice. The successful candidate will be responsible for monitoring and auditing process performance and compliance, as well as driving continual process improvement and maintaining process development roadmaps.

Key Responsibilities:

  • Monitor and audit process performance and compliance on a continuous basis
  • Drive continual process improvement and maintain process development roadmaps
  • Implement processes, including training for internal and external teams
  • Document formal process descriptions and hands-on guides
  • Act as an ambassador for global and harmonized IT Service Management processes
  • Collaborate with IT Service Managers, ServiceNow and Power BI developers, and other IT team members

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in IT Service Processes
  • Analytical approach and process design-oriented mindset
  • Excellent communication and teamwork skills
  • Working experience with ITSM (ServiceNow or similar) and reporting tools is a plus
  • ITIL knowledge

What We Offer:

  • Possibility of taking part in building from scratch completely new structures in our freshly opened IT Hub in Katowice
  • Life insurance - ERGOhestia
  • Private Medical Care - Luxmed
  • Pension scheme - PPK by PZU
  • Multisport card
  • Yearly bonus
  • Hybrid work possibilities - 2 office days a week
  • Possibility of working in a brand-new office in Katowice City-center
  • Indefinite contract of employment after 3 months of probation period
  • 1 stage of the online recruitment process

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