IT Process Specialist
3 tygodni temu
We are seeking a skilled Process Improvement Expert to join our team at Grafton Recruitment Sp. z o.o. in Katowice. This exciting opportunity allows you to be part of building a completely new structure in our freshly opened IT Hub.
Key Responsibilities:
- Monitor and audit process performance and compliance on a continuous basis, both locally and globally.
- Assess performance, progress, and provide indications and insights to proactively prevent actual or potential problems, issues, and risks.
- Drive continual process improvement, maintain, and execute the process development roadmap.
- Implement processes, including trainings for internal and external teams, e.g., onboarding and offboarding of new vendors, Product Owners, Service Managers, and development teams.
- Document formal process descriptions and hands-on how-to guides.
- Promote global and harmonized IT Service Management processes as an ambassador.
- Collaborate with IT Service Managers, ServiceNow and Power BI developers, and other IT team members.
- Work closely with business stakeholders to understand IT process development needs from an end-user perspective.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in IT Service Processes.
- Analytical approach and process design-oriented mindset.
- Excellent communication and teamwork skills.
- Working experience with ITSM (ServiceNow or similar) and reporting tools is a plus.
- ITIL knowledge.
What We Offer:
- Possibility of taking part in building from scratch completely new structures in freshly opened IT Hub in Katowice.
- Life insurance - ERGOhestia.
- Private Medical Care - Luxmed.
- Pension scheme - PPK by PZU.
- Multisport card.
- Yearly bonus.
- Hybrid work possibilities - 2 office days a week.
- Possibility of working in a brand-new office in Katowice City-center.
- Indefinite contract of employment after 3 months of probation period.
- 1 stage of the online recruitment process.
Please click the "Apply Now" button and follow the instructions to submit your application. If you have previously met with our consultant, please contact them directly. The offered salary rates are based on Grafton Recruitment's wage research. The final salary value depends on the candidate's qualifications matching the requirements described in the offer. Grafton Recruitment's job offers are not employment offers in the sense of the Civil Code (Art. 66 and 71 of K.C.). We appreciate your interest in our offer, and we will contact selected candidates. We guarantee discretion.
Grafton Recruitment Sp. z o.o. is a Recruitment Agency no. 20329.
Find more similar job offers on http://pl.grafton.com/pl/job-search
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