Support Agent for Cryptocurrency Platform

2 tygodni temu


Katowice, Silesia, Polska zondacrypto Pełny etat

We are a leading cryptocurrency exchange that prioritizes delivering exceptional service to our users. Our goal is to provide top-notch assistance to clients in using the platform.

Job Description
  • Assist users via email and chat to ensure seamless interaction;
  • Handle customer support calls to address client queries and concerns;
  • Analyze user needs to offer tailored assistance and enhance their satisfaction;
  • Collaborate with internal teams on various projects to drive business growth;
Key Requirements
  • Excellent communication skills, enabling effective interaction with clients and colleagues;
  • Good manners and a professional demeanor, essential for maintaining a positive work environment;
  • Fluency in Polish, Italian, and English (minimum B2 level), allowing seamless communication;
  • Experience in working with clients and an interest in cryptocurrencies, preferred but not mandatory;
Benefits
  • Opportunities for career development within the company;
  • Comprehensive training programs, covering stock exchange operations, customer service, and additional skills;
  • A range of benefits, including private healthcare - LuxMed, multisport card, and remote work options from corporate apartments;
  • English lessons during working hours;
  • A training budget to support your professional growth;

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