Technical Project Manager for Service Delivery

6 dni temu


Wrocław, Województwo dolnośląskie, Polska emagine Polska Pełny etat

Job Overview

We are seeking a highly skilled Technical Project Manager to lead the delivery of our service management solutions. As a key member of our team, you will be responsible for ensuring the successful implementation and operation of our tools and platforms.

About the Role

In this role, you will define and maintain the service strategy for project and team management services, aligning it with business objectives and ITIL v4 principles. You will also contribute to the transformation roadmap by sharing insights on which tools should grow and which others should be rationalized.

You will maintain accurate and up-to-date system configurations, manage the offer of add-ons and plug-ins, and identify, plan, test, and implement changes to the services. Additionally, you will deliver specific reporting and analysis on services' quality, usage, and satisfaction.

Key Responsibilities

  • Service Management
    • Define and maintain the service strategy for project and team management services, aligning it with business objectives and ITIL v4 principles.
    • Contribute to the transformation roadmap by sharing insights on which tools should grow and which others should be rationalized.
    • Maintain accurate and up-to-date system configurations.
    • Manage the offer of add-ons and plug-ins, balancing business needs, security principles, and budget consumption.
    • Identify, plan, test, and implement changes to the services.
    • Deliver specific reporting and analysis on services' quality, usage, and satisfaction.
  • Continuous Improvement and Transformation
    • Help identify opportunities for process improvement and automation to enhance operational efficiency.
    • Help enforce security measures and related governance to improve the platform's security.
    • Contribute to transformation projects by bringing your knowledge and technical expertise of these services.
    • Stay updated with the latest trends and advancements in the technologies related to these services.
  • Documentation and Training
    • Provide training and guide employees on the use of project and team management services.
    • Develop and maintain user guides, training materials, as well as user-facing knowledge articles.
    • Maintain comprehensive documentation of the application's architecture, processes, and procedures (e.g., service requests, account lifecycle management, integrations, etc.).
  • Support Operations
    • Ensure smooth coordination with the L0/L1 Help Desk and adjust knowledge base articles and incident resolution processes accordingly.
    • Ensure smooth coordination with the Managed Services partners who handle L2 support for some of these services.
    • Understand the structure of a Corporate Information System Link (JIRA has many integrations to external applications).
    • Adjust support-oriented knowledge base articles and incident resolution processes accordingly.
    • Ensure a high level of user satisfaction by making sure support requests are addressed correctly in the ITSM tool and resolved efficiently.
    • Analyze recurring incidents to identify root causes and implement corrective/preventive measures to minimize future occurrences.


  • Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

    Smith & Nephew is a leading medical technology company with a rich history of innovation. Our mission is to restore people's bodies and minds, and we're committed to delivering exceptional service to our customers.About the RoleWe're seeking an experienced Technical Service Delivery Manager to lead our Audio Visual services team. As a key member of our...


  • Wrocław, Województwo dolnośląskie, Polska Hemmersbach GmbH & Co. KG Pełny etat

    German speaking Service Delivery ManagerEnsure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.As Service Delivery Manager, you will oversee and improve service operations across Germany in the print industry. This role requires strong coordination skills to manage...


  • Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

    Service Delivery Manager with GermanYour responsibilitiesManaging various services in Germany within print industry: Installations, Moves, Add services, Change services, De-installations (IMACD) Planning and coordination of printer refresh rollouts Lead technical and non-technical teams, rectify...


  • Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    As an Engineering Project Management Specialist, you will play a critical role in ensuring the successful delivery of our engineering projects. You will be responsible for overseeing the technical aspects of these projects, working closely with our engineering teams and customers to drive them through the development process.Key Responsibilities:Oversee the...


  • Wrocław, Województwo dolnośląskie, Polska Smith & Nephew Pełny etat

    Service Delivery Manager- AV ServicesService Delivery Manager- AV ServicesApply locations POL - Wroclaw time type Full time posted on Posted Yesterday job requisition id R79354 Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.At Smith+Nephew we are looking for: Service Delivery Manager- AV ServicesModern...


  • Wrocław, Województwo dolnośląskie, Polska Xebia sp. z o.o. Pełny etat

    accountable for planning and executing delivery on time, within budget and expected quality, tracking delivery progress, identifying and managing risks, wearing different hats (Agile/waterfall project manager, scrum master), depending on the needs, building and managing successful project teams, including provider-client blended teams, maintaining high...


  • Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    We seek to hire an experienced Technical Project Manager with responsibility to understand the technical domain for the project that they are managing. This role will involve working with our project/programme management organisation, engineering teams and also customers to successfully drive projects through the development process.Your Responsibilities:Be...


  • Wrocław, Województwo dolnośląskie, Polska UNIT4 NV Pełny etat

    We are a software firm that empowers people in service organizations with innovative Enterprise and Business solutions.Job DescriptionWe are seeking an experienced Project Manager to oversee the implementation of our market-leading, people-centric software solutions. As a key member of our team, you will be responsible for managing multiple projects...


  • Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

    As a Senior Technical Operations Manager at TN Poland, you will play a crucial role in ensuring the success of our support and managed services operations. With a focus on delivering high-quality services to our clients, you will be responsible for driving remote support for various service delivery management activities.This will include leading and growing...


  • Wrocław, Województwo dolnośląskie, Polska Experis ManpowerGroup Sp. z o.o. Pełny etat

    This role will be a part of the Human Resources and Finance transformation program that includes the implementation of a central SuccessFactors and S/4HANA solution. We are recruiting a Service Delivery Manager to support us in this journey with a primary focus on supporting SAP SuccessFactors and SAP Analytics Cloud (SAC).You will contribute to the ongoing...

  • Associate Project Manager

    16 godzin temu


    Wrocław, Województwo dolnośląskie, Polska Tbwa ChiatDay Inc Pełny etat

    We help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. We apply customer, business, technical and service understanding to orchestrate a...


  • Wrocław, Województwo dolnośląskie, Polska Arche Consulting Sp. z o.o. Pełny etat

    We are seeking an IT Service Delivery Executive to join our team at Arche Consulting Sp. z o.o.About the Role:As an IT Service Delivery Executive, you will be responsible for delivering exceptional IT services to our clients.Key Responsibilities:Develop and execute IT service strategies that meet clients' needs.Manage cross-functional teams to deliver IT...


  • Wrocław, Województwo dolnośląskie, Polska Vonage Pełny etat

    Vonage Professional Services MissionWe help customers succeed through the successful delivery of our entire portfolio of solutions. Our customers expect products and services to arrive on time, within budget and in line with technical, operational and functional expectations. Our job is to make sure this happens. We apply customer, business, technical and...


  • Wrocław, Województwo dolnośląskie, Polska C.H. Robinson Pełny etat

    C.H. Robinson  is seeking a  Supervisor Service Delivery  to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the...

  • Delivery Manager

    3 dni temu


    Wrocław, Województwo dolnośląskie, Polska Grid Dynamics Pełny etat

    Grid Dynamics is a leading provider of cutting-edge technological solutions for businesses across various industries.We are looking for a Junior Delivery Manager to manage our clients' projectsResponsibilitiesManage client expectations from deliverables perspectiveEstablish and maintain relationships with client stakeholders, and become the primary go-to...


  • Wrocław, Województwo dolnośląskie, Polska GlobalLogic Poland Pełny etat

    about-project : GlobalLogic communication delivery unit is looking for manager to lead software engineering teams in the radio access network domain to develop cutting-edge telecommunication products. By becoming a part of the program you will be focusing on end-to-end delivery of the modern RAN system enriching your professional experience through...

  • Project Manager @

    2 tygodni temu


    Wrocław, Województwo dolnośląskie, Polska AVENGA Pełny etat

    The perso we are looking for will be woarking at Data Replication&Ingestion department. High pace environment and expectations to manage several ingestions in parallel. Profile is NOT a Data Analyst but more a Project Manager without budgeting part, managing technical and functional stakeholders to execute and oversee all group data ingestions.   Candidate...

  • Project Manager Associate

    13 godzin temu


    Wrocław, Województwo dolnośląskie, Polska Tbwa ChiatDay Inc Pełny etat

    At Vonage, we empower customers to succeed through the delivery of our entire portfolio of solutions. Our team is dedicated to providing a unique one-on-one onboarding experience for high-value new accounts.We're seeking an Associate Project Manager to join our Professional Services Department. This role is responsible for managing various programs that...


  • Wrocław, Województwo dolnośląskie, Polska Stefanini, Inc Pełny etat

    Job OverviewWe are seeking an experienced Digital Workplace Platforms Service Delivery Manager to lead our team of System Engineers, Consultants, Architects, and Automation Specialists in the implementation, customization, and support of Collaboration and Communication technologies.


  • Wrocław, Województwo dolnośląskie, Polska Pełny etat

    Job DescriptionThe Customer Service Manager will be responsible for the end-to-end management of customer service operations in the North Europe region. This includes managing CSRs, implementing area plans, and analyzing results to identify improvement opportunities.