Multilingual IT Support Specialist with Competitive Salary
4 dni temu
We are seeking a skilled Service Desk Specialist to join our team. This role involves providing multilingual infrastructure and application support for an international customer in German language. The ideal candidate will have excellent communication skills, fluency in English, German, and Polish, and good knowledge of Windows operating system, Microsoft Office, and other standard software.
Responsibilities:
- Assist users over the telephone with their reported tickets and handle and document all incoming requests or incidents within contractually agreed timeframes.
- Analyze issues/requests and assign to relevant functional teams.
- Perform password reset and user account unlocks in business applications as per agreed SLAs.
- Effectively communicate with other team members, 2nd and 3rd Level technical teams, and end-users to reach SLAs.
Requirements:
- Fluent English, German, and Polish language knowledge.
- Good knowledge of Windows operating system, Microsoft Office, and other standard software.
What We Offer:
- A competitive salary with annual salary reviews.
- A hybrid working model.
- The opportunity to use foreign languages and the newest technologies on a daily basis.
- Indefinite period employment contract after probation period.
- Access to My Benefit platform where you can choose from a variety of benefits.
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