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Head of Customer Solutions Development
2 tygodni temu
About the Job:
Main Responsibilities- Overseeing and directing CSE operations across the EEM region, focusing on engineering excellence and business objective alignment.
- Market trend analysis and implementation of necessary changes in solutions and operational methods.
- Development and implementation of CSE roadmaps, ensuring alignment with business targets.
- Representation in high-priority customer meetings, influencing specifications and gathering customer insights.
- Total costing principle application to achieve Front Line target costing.
- Compliance assurance with engineering policies, local codes, and standards.
- Safety prioritization in all customer solutions.
- KONE product standardization forum representation.
- Cross-functional collaboration drive between Front Line, Area, and Global teams.
- Technical solution accountability, if relevant for specific legislation.
- CSE process performance management and efficiency improvement actions.
- Customer Solutions Engineering capability development through the KONE Way framework.
- KONE Way process deployment and value realization.
- Local technical requirements, market trends, and interfaces insight provision to SL and KTI engineering.
- Ability to align engineering activities with business objectives.
- Understanding of business needs and a collaborative approach to stakeholder interactions.
- Matrix organization experience, with ability to navigate complexity and drive results.
- Excellent communication skills and fluency in English.
- Strong leadership abilities focused on developing team capabilities to meet present and future business needs.
