Customer Service Representative for Solar Energy Products

4 dni temu


Katowice, Silesia, Polska HAYS POLAND Sp. z o.o. Pełny etat

About Us:

Hays Poland sp. z o.o. is an employment agency registered in the register maintained by the Marshal of the Mazowieckie Voivodeship.

Job Description:

As a German-speaking Technical Support Specialist, you will be responsible for responding to customer and contractor inquiries, troubleshooting issues related to solar PV systems, and collaborating with operations to resolve customer issues.

Key Responsibilities:

  • Provide technical support for various products and systems via calls, emails, and chats.
  • Troubleshoot and diagnose issues related to solar PV systems, including optimizers, inverters, communication systems, EV chargers, and energy storage solutions.
  • Collaborate with operations to authorize the release of parts needed to resolve customer issues.
  • Update the knowledge base with new troubleshooting information discovered during customer interactions.
  • Document all activities in the ticketing system and other software platforms.

Requirements:

- 2 years of experience in customer service or technical support.

- Basic understanding of IP network technology.

- Experience with solar energy products or similar technologies is a plus.

Benefits:

- Opportunity for career development in an international organization

- Comprehensive training package

- Office located in the center of Katowice

- Attractive benefits package (private medical care, Multisport card, e-learning platform for language learning)

- Competitive salary with performance-based bonuses



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