Collaboration Network Specialist

3 tygodni temu


Kraków, Lesser Poland Cisco Pełny etat

About the Role

Cisco is seeking a skilled Collaboration Network Specialist to join our team in Krakow, Poland. This position will involve providing second and third-level technical support to our customers around the world.

Responsibilities

  • Be a trusted technical authority and guide customers in solving complex issues in their systems, solutions, or networks.
  • Deliver a superb experience in difficult situations, collaborating with customers over email, phone, and Webex.
  • Stay up-to-date with the latest advancements in software-defined, self-orchestrating, self-optimizing networks and solutions technology.
  • Contribute to the development of case studies and troubleshooting guides, train junior engineers, and help them reach their full potential.
  • Work with customers across the globe from diverse cultural, gender, linguistic, and technical backgrounds.

Requirements

  • Problem-solving and proven troubleshooting skills.
  • Experience with Call Control: Cisco Unified Communications Manager.
  • Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
  • Knowledge of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
  • Experience with Cisco routers, switches, and voice gateways.
  • Knowledge of security practices related to voice and video communications.
  • Education: Bachelor or Master's in Engineering/Computer Science or equivalent experience.
  • Experience in technical support (TAC) or similar job role.


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