Billing Specialist Level 2

1 dzień temu

Poznań, Greater Poland solera Pełny etat

Job Summary

Solera is seeking a highly skilled Billing Specialist Level 2 to join our team. As a key member of our financial operations team, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.

Key Responsibilities

Generate and review complex invoices accurately and in a timely manner.

Ensure that invoices are accurate, complete, and compliant with company policies and relevant regulations.

Process special billing requests and adjustments.

Address billing discrepancies and resolve billing-related issues.

Update customer account information as needed.

Customer Communication

Address customer inquiries and concerns related to their bills.

Provide excellent customer service while explaining billing discrepancies and resolving disputes.

Establish and maintain strong relationships with key customers or clients.

Documentation/Reporting

Analyze billing data to identify trends, potential issues, and areas for improvement.

Prepare reports on billing activities as necessary.

Present findings to management for decision-making.

Reconciliation

Meticulously reconcile invoices and billing records to ensure accuracy and consistency.

Investigate and resolve discrepancies and billing disputes as they arise.

Compliance

Stay informed about relevant laws, best practices, and regulations related to billing and taxation.

Ensure that billing practices comply with local, state, and federal tax laws.

Implement internal controls to maintain data security and confidentiality.

Quality Assurance

Conduct quality checks on billing documents to ensure accuracy and compliance with company policies and legal regulations.

Implement and improve billing procedures to minimize errors and enhance efficiency.

Collaborate with other departments to gather accurate billing data.

Team Collaboration

Work closely with other departments, such as sales, customer service, and finance, to gather accurate billing information and resolve issues.

Training & Support

May be asked to provide guidance and training to junior billing staff.

May be asked to oversee and mentor less experienced billing specialists.

Requirements

Bachelor's degree in finance, accounting, business, or a related field (or equivalent work experience).

Minimum of 2 years of experience in accounts receivable team. Preferably in a level 1 Billing Specialist role.

Familiarity with basic accounting principles.

Strong knowledge of billing software, accounting systems, and Microsoft Office tools.

Knowledge of relevant laws and regulations regarding billing and taxation.

Experience with collections software or enterprise resource planning (ERP) systems is a plus.

Preferred Skills and Abilities

Excellent attention to detail, accuracy, and organizational skills.

Strong communication and interpersonal skills, especially when dealing with customers.

Ability to handle confidential information with integrity.

Analytical thinking for identifying trends and process improvements.

Ability to work well under pressure and meet deadlines.

Ability to prioritize tasks and work in a fast-paced environment.

Willingness to learn and follow established procedures.

Ability to work collaboratively as part of a team.

Excellent communication and interpersonal skills.

Excellent customer service skills.

Ability to mentor and coach.

Multi-lingual is preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Work from the office or remote.

Ability to work hours as dictated by the project.

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