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Senior Director of Global Outsourcing Operations

1 miesiąc temu

Warszawa, Mazovia, Polska Worldline Pełny etat
Job Overview

We are seeking an experienced Senior Director of Global Outsourcing Operations to join our team at Worldline. This is a unique opportunity to drive excellence in outsourcing delivery, ensuring seamless coordination and collaboration across multi-country and diverse teams.

About the Role

The Senior Director of Global Outsourcing Operations will be responsible for overseeing the delivery of services to all CS teams based on the Master Service Agreements and other service orders. You will build strong relationships with our outsource suppliers and your peers that depend on these external teams' contribution. Key responsibilities include:

  • Creating the strategy for Outsourcing jointly with business partners, enabling highest quality at lowest cost anticipating future platform developments and operating model
  • Ensuring cost models develop towards the highest value for Worldline (output based rather presence) and continuous optimization
  • Identifying internal customers' needs (CS teams) and translating them to the outsourcing plans
  • Defining & maintaining the best practice for SOW with outsourcing companies
  • Ensuring great performance outcomes by our Outsource partners
  • Ensuring continuous cost optimization and business continuity
  • Support execution of the CS SMB strategy, its operating model, its footprint and ongoing refinement
  • Creating a culture of psychological safety and high performance, bringing out the best in our people
  • Engagement, development and effectiveness of direct reports, indirect teams and outsource partners
  • Ensure 3rd party compliance
  • Overseeing and implementing all relevant global projects impacting Outsource partners
  • Improving efficiency of all CS processes in cooperation with relevant managers
Requirements

To succeed in this role, you should have:

  • Proven experience as Manager in an international environment and outsourcing industry or/and shared services/ BPO
  • A transformational style combined with extensive senior leadership experience connecting with different levels of the organization (C-level, operational,...)
  • Experience working with cross-functional and multi-country teams, with a good understanding of cultural nuances and international business dynamics.
  • Proficiency in importance of driving and monitoring performance through (KPIs). Data-driven approach to decision-making and performance evaluation.
  • Expertise in leading and managing large projects. Ability to adapt to and drive change in a dynamic business environment.
  • Excellent English communication skills (spoken & written) to interact with diverse stakeholders across functions and geographies. Strong interpersonal skills to build relationships, collaborate effectively and influence across all levels of the organization.
  • Strong analytical skills to identify issues, analyze data, and develop effective solutions. Ability to zoom-in and troubleshoot/resolve complex challenges. Knows the client organization and understands how decisions are formed.
What We Offer

As a Senior Director of Global Outsourcing Operations at Worldline, you will have the opportunity to work with inspiring colleagues and be empowered to learn, grow and accelerate your career. Our company offers private medical care, life insurance, lunch and travel reimbursement, attractive bonuses, and many more benefits.