Customer Service Advocate

2 tygodni temu

Kraków, Lesser Poland Billtrust Pełny etat
Customer Support Specialist

We are seeking a skilled Customer Support Specialist to join our team at Billtrust. This is a hybrid role that combines technical expertise with excellent communication skills.

About the Role

This position is responsible for providing top-notch customer support and resolving issues in a timely manner. You will be the first point of contact for our B2B customers, troubleshooting, analyzing, and prioritizing incoming requests.

Key Responsibilities
  • You will respond promptly and professionally to customer inquiries via email and phone, prioritizing according to urgency.
  • You will help our customers use our SAAS products, providing advice on functions and back-end operations.
  • You will provide technical support or assistance for incoming issues and concerns related to Billtrust software and systems.
  • You will collaborate with cross-functional teams to address customer needs and enhance the overall customer experience.
  • You will proactively identify opportunities to improve our products and processes based on customer feedback.
What You'll Bring to the Team
  • You will have excellent English communication skills, both written and verbal.
  • You will be an analytic trouble-shooter with good problem-solving skills and the ability to come up with creative solutions.
  • You will have experience in a support/project role of SaaS/data management solutions.
  • You will have excellent time management skills and the ability to prioritize competing project demands efficiently and effectively.
  • You will have a passion for helping others and a commitment to providing exceptional customer service.
Benefits
  • Flexible working hours, enabling you to balance your personal and professional life.
  • A comprehensive benefits package, designed to support your well-being and enhance your overall experience at Billtrust.
  • Opportunities for growth and development, fueling your professional journey.
  • Recognition for your hard work and achievements, through various rewards and recognition programs.
Who We Are

Billtrust is a leading provider of order-to-cash software and digital payments solutions, serving over 2,600 global customers and processing more than $1 trillion in invoice dollars. Our company values innovation, customer satisfaction, and teamwork, and we strive to create a culture that supports and empowers our employees.

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