Aktualne oferty pracy związane z Software Support Expert - Kraków, Lesser Poland - Autodesk
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Software Support Expert
1 miesiąc temu
Unlock Your Potential as a Software Support Specialist
At Autodesk, we empower innovators to turn their ideas into reality. As a Technical Support Specialist, you'll play a crucial role in helping our customers overcome software installation and licensing issues.
About the Role
- Solve client software installation and licensing issues using troubleshooting skills
- Analyze, document, and resolve issues to create an outstanding customer experience and enhance team knowledge
- Manage a caseload independently, taking calculated risks to resolve complex problems
- Communicate effectively with customers, reflecting a positive and professional disposition during support calls and written interactions
- Conduct research, troubleshoot systems and programs, and identify conflicts that may prevent clients from installing, licensing, or using Autodesk software
What You'll Need
- Fluent English and German language skills
- Knowledge of Operating Systems and general program installation experience: Windows (primary), MAC (secondary), Linux (occasional)
- Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
- Customer service experience or technical support background
- Ability to learn quickly and think critically
Your Benefits
- A competitive salary range of $65,000 - $85,000 per year, depending on experience and location
- Discretionary annual cash bonuses and commissions for sales roles
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for growth and development within the company
About Autodesk
Welcome to Autodesk, where amazing things are created every day with our software. From green buildings and clean cars to smart factories and blockbuster movies, we help innovators bring their ideas to life. Our culture is built on a strong set of values and principles that guide everything we do, from our products to our people.
