Aktualne oferty pracy związane z Technical Support Professional - Kraków, Lesser Poland - PMSolutions
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Technical Support Specialist
17 godzin temu
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Technical Support Professional
1 tydzień temu
About Us
PMSolutions is a dynamic and innovative company that delivers cutting-edge IT solutions. We are committed to providing exceptional technical support services that exceed our clients' expectations.
Job Description
We are looking for a skilled Technical Support Professional to join our team. In this role, you will be responsible for providing technical assistance to end-users who need help with computer hardware and/or software applications, mobile devices, and networks.
Key Responsibilities
- Provide technical support to end-users via phone, email, or remote access
- Troubleshoot complex technical issues and resolve problems in a professional manner
- Log all service requests into our company's service call tracking system, including problem descriptions, troubleshooting steps, and results
- Follow up on closed service requests to ensure customer satisfaction
- Assist in training initiatives for new and current employees
Requirements
- Fluent English language skills
- Strong command of French language skills
- Eager to learn new technologies and stay up-to-date with industry developments
Why Join Us?
We offer a range of benefits, including:
- Full-time job with stability of employment and flexible work arrangements
- Competitive salary package with attractive bonus structure
- Intensive training programs to enhance your skills and knowledge
- Career development opportunities with clearly defined ITIL-based career paths
- Flexible benefits package with options such as MultiSport card, cinema tickets, vouchers for various shops and restaurants, holiday booking discounts, and more
- Premium private medical healthcare, including dental care and international travel insurance
- Additional paid holidays per year
