IT Manager Lead

1 tydzień temu


Poznań, Greater Poland Conectys Pełny etat
Local IT Manager Role Overview

We are seeking a skilled Local IT Manager to oversee the management of our IT operations within the Poland site.

About the Job

This position involves coordinating activities specific to the IT field, ensuring the smooth running of computer systems and supervising the implementation and maintenance of computing needs.

Key Responsibilities:
  • Manage IT Support Services with a focus on Incident and Service Request;
  • Review daily priorities and take appropriate actions to ensure timely results meeting/exceeding KPIs;
  • Ensure support team members follow standard operating procedures and best practices when handling customer service tickets;
  • Analyze, plan, and improve the availability of IT services in respect to agreed SLAs;
  • Work closely together with business and application support teams;
  • Be responsible for all aspects of support operations management including hiring, training, and professional development of support engineers and driving to logical closure with higher CSAT/NPS scores.
Requirements and Qualifications

The successful candidate will have:

  • A very good command of both English and Polish;
  • At least 3 years of working experience as a Technical Support Expert or similar role;
  • Managerial experience is a plus but not a requirement;
  • Experience with Windows 10/11, Active Directory, Antivirus solution, Office 365;
  • Fundamental knowledge of IT Networking;
  • Familiarity with IT Service Management processes within an ITIL-derived framework is a plus but not a requirement;
  • A focus on Customer/business satisfaction, strong interpersonal skills, and responsiveness;
  • Excellent positive attitude.
What We Offer

We provide:

  • Competitive salary package and meal vouchers;
  • The opportunity to work in a multi-cultural environment;
  • Private medical insurance;
  • Flexible working schedule and work from home possibilities;
  • Access to Multisport card;
  • Learning programs for your development;
  • Wellness activities for your wellbeing.

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