Customer Experience Champion
6 dni temu
About Finom
We are a European tech startup headquartered in Amsterdam, dedicated to revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
Our team has fueled exponential growth over the past two years, securing significant investments and propelling us into hyper-growth mode. We're on track to become a leading player in the fintech industry, backed by global funds known for supporting innovative companies like Airbnb, HubSpot, and Stripe. Finom has expanded its reach across multiple EU countries, with a strong presence in key markets like Germany and France.
About The Role
The Customer Care team is at the core of our business, providing front-line support to our customers. We value our Customer Care team members, offering a competitive starting package and opportunities for growth and development.
Our customers are entrepreneurs, company owners, and operators who use Finom to manage their finances effectively. We aim to make every entrepreneur and business leader feel valued and understood, and we believe this begins with delivering exceptional customer service.
Key Responsibilities
- Provide swift and effective customer support via phone, email, and social media;
- Synchronize with our dynamic squads to ensure every query receives a timely and seamless solution;
- Achieve individual KPIs and overall Service Levels consistently;
- Embrace and excel in the ever-changing fintech landscape;
- Participate in various projects as required;
- Maintain our legacy of exceptional customer satisfaction.
Requirements
- Fluent written and verbal communication in English and Spanish at an advanced level;
- A proactive go-getter who takes charge;
- Quick learning and adaptation skills;
- Radiant energy and enthusiasm every day;
- Strong interpersonal skills.
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