Chief Technical Operations Manager
3 dni temu
The successful candidate will be responsible for developing and maintaining the tools and processes that automate technical systems, ensuring consistency and reliability. They will work closely with software development and support teams to ensure changes in software are smoothly integrated and deployed for users.
A key aspect of this role is to investigate and suggest new ways to make the software setup and updates more efficient and dependable. The chosen candidate will create a pro-active support mindset where the operations team identifies and resolves issues before they are experienced by customers. This involves working with L3 and L2 vendor partners to continuously improve the development and support environment by leveraging AI into the development and support processes.
In addition, the Chief Technical Operations Manager will coordinate between multiple departments to ensure smooth software releases, minimizing downtime or disruptions. They will also establish a strong set of KPIs to govern and run the operations, increasing operational efficiencies and staying updated on trends to keep the tech environment advanced and efficient.
We're looking for someone with 7+ years of professional work experience in IT, preferably in Oracle Applications/ERP/Cloud roles, and at least 2+ years of experience managing a DevOps team. A BS degree in Computer Science and/or related field is required. The ideal candidate will be detail-oriented, proactive, and demonstrate independent thinking and problem-solving ability.
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