Investigator Support Coordinator

4 tygodni temu


Warszawa, Mazovia, Polska LPO LABCORP LABORATORIES SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

Are you passionate about advancing healthcare and making a difference in people's lives?

Labcorp is a leading global life sciences company that delivers answers for crucial health questions. We are seeking an Investigator Support Coordinator to join our team

This is an exciting opportunity to work with a talented team of professionals who are dedicated to bringing innovative solutions to the pharmaceutical and biotechnology industries.

As an Investigator Support Coordinator, you will be responsible for providing communication and support to investigative sites, including managing incoming and/or outgoing telephone contact. You will also resolve accession holds as assigned by working with sites, project management, and data revision personnel.

You will provide results to site staff by telephone or fax. In more detail, you will:

  1. Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW).
  2. Monitor, track, and resolve accession holds and inform the Supervisor and the associated Project Manager of any delays.
  3. Update the database with appropriate information and inform personnel of additional testing needs.
  4. Support sites and sponsors with project-related questions via phone and email.
  5. Effectively and timely adhere to management communications, meetings, and Standard Operating Procedures (SOP).
  6. Assist and support in the implementation of global processes and procedures.
  7. Track and report metrics as determined by management in the agreed timelines.
  8. Document all service failures, resolve, and escalate to management when appropriate resolution is incomplete.
  9. Act as a liaison for both internal and external clients.
  10. Communicate investigator site needs when new policies or procedures are discussed.
  11. Instill a culture where patient safety is top priority.
  12. Promptly address patient safety issues and escalate as needed for resolution.
  13. Ensure the investigator's needs are explored prior to implementation of new processes and procedures.

Labcorp is proud to be an Equal Opportunity Employer.

We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind.



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